Getting Started Guide for Michigan ePCR Clients

 Purpose: This guide is designed to assist in setting up First Due accounts. This Guide contains articles that cover Setting up and Training your Personnel

Helpful articles for set up and configuration   

1. ePCR Permissions
   
2. How to set up your Agency
   
3. How to Add ApparatusHow to edit Apparatus
   
4. How to set up NEMSIS fields in the Personnel Module
   
5. Setting up the ePCR General Section
6. Setting up the ePCR Demographics Section
   
7. Setting up the ePCR EMS Contacts Section
   
8. Setting up the ePCR Vendor Directory Section
   
9. Setting up the ePCR Devices Section
   
10. Setting up the ePCR Stations Section
    
11. Setting up the ePCR - ePCR Sections
    
12. Setting up the ePCR Statistics Section
13. Setting up the ePCR Signature Set up Section
    
14. Setting up the ePCR Field Customization
    
15. Setting up the ePCR Workflows Section
    
16. Setting up the ePCR Schematron Section
    
17. Setting up the ePCR Endpoints Configuration Sections
    
18. Setting up the ePCR Export Summary Section
19. Setting up the ePCR Incident Status Section
20. Setting up the ePCR External Resources Section
    
21. Setting up the ePCR Rapid Intervention Tools
    
22. Setting up EMS QA/QI
    
23. Resolving QA/QI comments for your Crew Members
    
24. How to Perform a QA/QI Review
    
25. Managing the Patients Records Section
    
26. Adding New Personnel Records
    
27. Managing Certifications
    
28. Personnel Setup - General Settings
    
29. Apparatus List: Apparatus Import Wizard
    

Training Material and other Useful Articles 

Training Related Articles

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1. First Due Academy: ePCR 101
   
   This training session focuses on First Due's ePCR Incident
   Reporting functionality and processes.
   
   In 101 level sessions we review fundamental module navigation,
   demonstrate common use cases, offer product tips, and define
   the purpose of each First Due module.
   
   Sessions of this level have been developed for Firefighters, EMTs,
   Administrative staff, and any member of an organization looking
   to set a foundation for using the First Due platform.

2. First Due Academy: ePCR 201
   
   This training session focuses on First Due's ePCR Incident
   Reporting functionality and processes.
   
   In 201 level sessions we review advanced features of First Due
   modules including data gathering, approval processes and
   common troubleshooting items.
   
   Sessions of this level have been developed for Company Level Officers and Chief Officers.

3. First Due Academy: ePCR 301
   
   This training session focuses on First Due's ePCR Incident
   Reporting functionality and processes.
   
   In 301 level sessions we review advanced features of First Due
   modules including data gathering, approval processes and
   common troubleshooting items.
   
   Sessions of this level have been developed for Company Level Officers and Chief Officers.
   
   

4. Step by Step Guides for completing an Incident Report
   
   This is a series of articles.  Ech article covers a different section of an ePCR that will walk you through step by step how to complete an ePCR.

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Other Useful Articles

1. Release Notes
   The Release Section of our Knowledge Base provides real time updates for an new release to the product.  The sections are broken down by month and includes a section each module.  in those sections any updates we have made to the product are reported and given explinations of what was updates.  It will also give you direct links to any new Knowledge Base Articles that have been published.
   
   
2. ePCR Frequently asked Questions
   This is a list of commonly asked questions from our Client Base