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Knowledge Center
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First Steps
Basic guides to get started with First Due and help set up your account.
Release Notes
Stay up to date with the latest enhancements, fixes, and new features First Due evolves to serve you better.
First Due Academy
Training sessions and learning resources for each system module.
Dashboards
Turn data into clarity. Learn how to visualize and analyze key data through customized dashboards.
Health & Wellness
Resources on wellness and safety for operational personnel.
Personnel
Learn how to set up profiles, roles, and credentials for your personnel.
Scheduling
Learn how to create shifts, manage availability, and automate staff scheduling.
Messaging
Learn how to send, receive, and manage internal messages within First Due.
Response
Learn how to use the Response app to access response data quickly and easily.
Pre-Planning
Create and manage pre-plans to enhance preparedness and safety during emergency responses.
Training
Configure and manage training sessions and educational documentation.
Evaluations - Coming Soon
Events & Activities
Manage events, activities, and scheduled tasks for your organization.
Incident Documentation
Document incidents, add details, and generate high quality incident reports.
EMS / ePCR
Create and manage prehospital EMS patient care reports.
Assets
Track and manage equipment, vehicles, and operational inventories.
Medications
Track inventory and usage of all your narcotics and other medications.
Inspections
Record inspections, generate reports, and track findings.
ITM
Manage inspections, testing, and maintenance of protection systems.
Business Portal for Service Providers
Where service providers learn to operate the ITM module, submit reports, and manage locations.
Fire Investigations
Create and manage fire investigation reports.
Permits
Manage operational permits, requests, and approvals.
Invoicing
Create, send, and track invoices related to your operations.
Hydrants
Record, inspect, and maintain hydrants.
Reports
Access system reports and learn to build high-quality data reports.
Community Connect
Learn how to connect your community and share key information with residents.
Vendor Directory
Manage vendors and service providers associated with your agency.
Admin
Configure users, roles, permissions, and other administrative functions.
State Specific Content
Access information and requirements specific to various states.
Integrations
Explore available integrations with other platforms and services.
Promoted articles
Special First Due Academy Session : Training Module Updates
Permits Module Enhancements Overview