Training Setup: Notifications
Video
Purpose Statement
The Notifications Setup area allows administrators to configure automated alerts from the Training Module in First Due. These notifications help ensure that key training deadlines and certifications are not missed by notifying the appropriate users via system or email alerts.
Background Information
Within the Training Module, timely communication is critical to maintaining compliance and training effectiveness. First Due provides customizable notification settings that can be tailored to specific events such as overdue training, upcoming certifications, or new instructor assignments. Administrators can define notification types, delivery methods, recipients, and timing.
Step-by-Step Guide
Accessing Notifications Setup
Navigate to Training > Setup > Notifications.
Available Notification Types
Each notification type is listed with customizable options.
The following notifications can be enabled and customized:
Training is overdue
Assigned a self-complete class as an instructor
Assigned a class as an instructor
Upcoming training
Certification has expired
Self-complete training is about to end
Certification about to expire
Assigned courses about to expire
Class submitted for approval
Configuring Notification Delivery
- Each notification can be delivered via:
System Notification only (visible by clicking the bell icon in First Due), or
System Notification and Email
- Use the radio buttons next to each type of notification to choose the delivery method.
Selecting Notification Recipients
Tip: If the Scheduling Module is active, use filters (e.g., station, rank) to quickly narrow user lists.
Click inside the Send Notification to field within the notification type.
A search and filter panel appears at the top (uses fields available in the Scheduling Module if this module is being utilized).
You can also:
Search by name in the Available and Selected lists.
Scroll manually to locate users.
Click users on the "Available" side to add them.
Click users on the "Selected" side to remove them.
Click Save after making recipient changes.
Notify Assigned Users
For applicable notification types, you can also notify the user assigned to the class by checking the corresponding box.
Setting Notification Timing (Where Applicable)
Some notifications include additional fields for timing:
Training is overdue – set number of days after the due date to trigger notification.
Upcoming training – set number of days in advance to notify users.
- Self-complete training about to end, Certification about to expire, and Assigned course about to expire – set number of days prior to expiration for alert delivery.
Best Practices
✅ Enable only the notifications relevant to your agency’s training workflows.
✅ Use email notifications for critical alerts (e.g., certification expirations).
✅ Regularly review and update recipient lists when personnel or roles change.
✅ Define realistic and consistent lead times for upcoming training and expirations.
Troubleshooting & FAQs
Q: Why aren’t my users receiving email notifications?
A: Ensure the notification is set to "System and Email" and that the users have valid email addresses in their profiles.
Q: I can’t find a user in the recipient list—why?
A: If using Scheduling filters, the user must have relevant data populated (e.g., assigned station or role). Remove filters to search broadly. Essure that the User is "Active" in their user settings and Personnel Settings.
Q: Can I send notifications to non-First Due users?
A: No. Notifications can only be sent to users registered in the First Due system.
Q: What happens if I forget to click "Save" after setting recipients?
A: Changes will not be applied unless "Save" is selected. Always confirm the configuration before leaving the page.
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