Purpose Statement

This article explains how residential users can create a Community Connect account. Registering an account allows residents to share critical household and property information with first responders, improving emergency response and safety.

Background Information

Community Connect is a secure platform that enables residents and businesses to provide important details about their home, occupants, utilities, and potential hazards. This information is accessible to fire and EMS personnel during emergencies.

During registration, users will enter personal and property details. In some cases, address verification may be required if the property is already associated with an existing account.

Available features and dashboard tiles may vary depending on your local agency’s configuration.

Required Permissions

• Access to the Community Connect registration portal
• Valid email address
• Ability to verify property ownership (if prompted)

Video

Step-by-Step Guide

1. Access the Registration Page

1. Navigate to the Community Connect login page.

2. Click the Register button.

   

2. Create Login Credentials

1. Enter your Email Address.
2. Create a Password.
3. Confirm your password.
4. Check the box to Accept the Terms of Use.
5. Complete the CAPTCHA verification.

6. Click Register.

   

3. Enter Personal Information

1. Provide the following details:
   • First Name
   • Last Name
   • Primary Contact Phone Number

2. Click Next.

   

4. Enter Property Information

1. Input your property details:
   • Address
   • Unit Number (if applicable)
   • City
   • State
   • ZIP Code

2. Click Next.

   

5. Verify Property Ownership (If Required)

1. If the property is already associated with an existing account:
   • Upload documentation to verify ownership or residency.
2. This may occur for:
   • Previously owned homes
   • Rental properties or apartments

6. Confirm Registration

1. Check your email for a verification message.
2. Follow the prompt to log in to your new account.

7. Complete Your Profile

1. After logging in, review your dashboard.
2. Update relevant information in available sections, such as:
   • Household Information
   • Functional Needs
   • Pets
   • Additional safety details

Best Practices

• Use a valid and frequently checked email address.
• Ensure all personal and property information is accurate.
• Complete your profile fully to provide responders with helpful details.
• Keep your account information up to date.
• Respond promptly if ownership verification is requested.

Troubleshooting & FAQs

Q: I did not receive a verification email.
A: Check your spam/junk folder or confirm that you entered the correct email address.

Q: Why am I being asked to verify property ownership?
A: This occurs when the address is already linked to an existing account.

Q: Can I register multiple properties?
A: This depends on your agency’s configuration. Contact your local department for guidance.

Q: What if I entered incorrect information during registration?
A: You can update your information after logging into your account.

Q: Why do my dashboard tiles look different from others?
A: Available features vary based on your agency’s setup.