Purpose Statement

This article explains how to edit and manage tiles within a High Hazard Occupancy in First Due. Properly maintaining these tiles ensures first responders have accurate, critical information to improve safety, response efficiency, and situational awareness during incidents.

Background Information

High Hazard Occupancy tiles store key details about a property, including contacts, hazards, building features, and life safety systems. These tiles are used by first responders to quickly assess risks and make informed decisions.

Users can access and edit tiles in two ways:

• From the header of the landing page
• By selecting and editing individual tiles directly

Keeping this information current is essential for compliance, responder safety, and operational readiness.

Required Permissions

To edit High Hazard Occupancy tiles, users typically need:

• Access to the High Hazard Occupancy module
• Edit permissions for occupancy records
• Appropriate Authority Having Jurisdiction (AHJ) permissions for advanced actions (e.g., permits, inspections)

Permission names may vary by agency configuration, but generally fall under:

• Occupancy Management
• Data Entry/Edit Access
• Administrative or Supervisor roles

Video

Step-by-Step Guide

1. Access the Occupancy Tiles

1. Log in to First Due
2. Navigate to the High Hazard Occupancy record
3. Access tiles by:
   • Using the header menu, or

   • Selecting an individual tile to edit

     

      

2. Edit “My Info” Tile

1. Select Edit on the My Info tile
2. Update:
   • Account photo
   • Primary contact name
   • Email and phone number
   • Time zone
   • Address
   • Password

3. Save changes

   

    

3. Manage Contacts

1. Open the Contact Tile
2. Add new contacts (e.g., security, facilities, operations)
3. Enter:
   • Name
   • Phone number
   • Email address
4. Set notification preferences for incident alerts

5. Save changes

   

    

4. Document Functional Needs

1. Open the Functional Needs Tile
2. Add individuals requiring special consideration
3. Enter:
   • Relationship to occupancy
   • Name and age
   • Type of functional need
4. Add notes or upload attachments (e.g., photos)

5. Save changes

   

    

5. Upload Attachments

1. Open the Attachments Tile
2. Enter a file description
3. Upload supporting documents such as:
   • Floor plans
   • Safety documents
   • Site maps

4. Save uploads

   

    

6. Update Occupancy Information

1. Open the Occupancy Information Tile
2. Enter or update:
   • Business names and types
   • Number of units
   • Short-term rental status
   • Staff count
   • Occupant conditions (mobility, breathing support, sensory impairments)

3. Save changes

   

    

7. Configure Access & Utilities

1. Open the Access and Utilities Tile
2. Add details such as:
   • Knox Box locations
   • Gate codes
   • Utility shutoffs
   • Elevator count and room location

3. Save changes

   

    

8. Add Hazardous Materials

1. Open the Hazmat Tile
2. Search using:
   • UN number, or
   • Chemical name
3. Enter:
   • Chemical name
   • Quantity
   • Location
   • Additional notes

4. Save changes

   

    

9. Document Fire Systems

1. Open the Fire Systems Tile
2. Identify systems such as:
   • Alarm systems
   • Suppression systems
   • Fire Department Connections (FDCs)
   • Fire pumps
   • Generators
3. Indicate if systems include:
   • Automatic dialers
   • Alert systems

4. Save changes

   

   

   

   

   

    

10. Submit Requests (If Enabled)

Depending on permissions, you may:

1. Apply for permits
2. Request smoke alarms

3. Schedule inspections

   

   

   

Best Practices

• Keep all tile information up to date and accurate
• Include detailed descriptions for hazards and access points
• Upload clear, labeled attachments (e.g., floor plans)
• Regularly review contact notification settings
• Ensure functional needs data is complete and respectful of privacy
• Verify fire systems and hazmat data for compliance accuracy

Troubleshooting & FAQs

Q: Why can’t I edit certain tiles?
A: You may not have the required permissions. Contact your system administrator.

Q: Why are permit or inspection options missing?
A: These features depend on AHJ permissions and may not be enabled for all users.

Q: What file types can I upload in attachments?
A: Common formats like PDF, JPG, and PNG are typically supported. Check system limits if uploads fail.

Q: Why aren’t contacts receiving notifications?
A: Ensure notification settings are enabled for each contact and their contact information is correct.

Q: How often should tiles be updated?
A: Update immediately after any change to occupancy details, staffing, hazards, or building systems.