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Knowledge Center

Community Connect: Creating Your Residential Community Connect Account

Purpose Statement

Creating a Residential Community Connect account allows homeowners and residents to securely register their property and provide important household information that can assist emergency responders before, during, and after an emergency.

Background Information

Community Connect is a secure, resident-facing portal that enables residents to voluntarily share property and household information with their local fire department. Once an account is created, residents can register their property, maintain household information, and update important details such as pets, functional needs, and other safety information.

If a property is already associated with another Community Connect account, the system includes an ownership transfer process to verify residency before access is granted.

Required Permissions

No special permissions are required. Residents need:

  • A valid email address
  • Internet access
  • Access to the Community Connect registration page

Video

Step-by-Step Guide
 

1. Access the Registration Page

  1. Navigate to the Community Connect login page.
  2. Select Register.

 

2. Create Login Credentials

  1. Enter your Email Address.
  2. Create a Password.
  3. Confirm your password.
  4. Select the checkbox to Accept the Terms of Use.
  5. Complete the CAPTCHA verification.
  6. Select Register.

 

3. Enter Personal Information

  1. Enter the following information:
    • First Name
    • Last Name
    • Primary Contact Phone Number
  2. Select Next.

 

4. Enter Property Information

  1. Enter your property information:
    • Address
    • Unit Number (if applicable)
    • City
    • State
    • ZIP Code
  2. Select Next.

 

5. Verify Property Ownership (If Required)

Property verification may be required if the property is:

  • A previously owned home
  • A rental property
  • An apartment
  • Already associated with another Community Connect account

 

6. Submit an Ownership Transfer Request

If the property is already linked to another account:

  1. Enter an Appeal Reason.
  2. Upload documentation verifying your ownership or residency.
  3. Select Next.

 

7. Ownership Transfer Request Submitted

  1. After submitting your request, an email notification will confirm that your ownership transfer request has been received and is pending review.

 

8. Ownership Transfer Approved

  1. If your ownership transfer request is approved, you will receive a Transfer of Ownership verification email.
  2. Open the email and follow the instructions to begin using your Community Connect account.

 

9. Review the Address Format Warning

After entering your property address, the system may display a Warning modal if it detects a standardized version of the address.

The modal presents three options:

  • Continue – Updates your address to the standardized format recommended by the system.
  • Disregard – Saves the address exactly as you entered it.
  • Cancel – Returns you to the My Info page so you can manually edit the address.

Choose the option that best matches your property information.

 

10. Pending Validation Warning

If a Pending Validation warning is displayed:

  1. Your account or property information requires additional verification.
  2. During this time, you will not be able to fully use your Community Connect account until the validation process has been completed.

 

11. Verify Your Email Address

  1. Open the email verification message sent to your registered email address.
  2. Select the verification link to activate your account.

 

12. Complete Your Profile

  1. After logging in, review your Community Connect dashboard.
  2. Complete or update the available profile sections, including:
    • Household Information
    • Functional Needs
    • Pets
    • Additional Safety Information

Keeping your profile current helps provide emergency responders with accurate information during an emergency.

Best Practices

  • Register with an email address that you regularly monitor.
  • Create a strong, unique password to protect your account.
  • Verify your email promptly to avoid delays in account activation.
  • Review standardized address suggestions to help ensure your property can be accurately located.
  • Keep your household information up to date whenever occupants, pets, or emergency contact information changes.
  • Upload clear ownership or residency documentation if an ownership transfer is required.

Troubleshooting & FAQs

Why do I need to verify ownership of my property?
Ownership verification helps ensure that only authorized residents can manage information for a property already associated with another account.

What happens if my ownership transfer request is pending?
You will receive an email confirming your request has been submitted. Access to your account may be limited until the request has been reviewed and approved.

What should I do if I receive the Address Format warning?
Review the suggested standardized address and choose Continue, Disregard, or Cancel based on whether you want to accept the suggested formatting or edit the address yourself.

What does the Pending Validation warning mean?
Your account or property information requires additional verification. You will not have full access until the validation process is complete.

Can I update my profile after registration?
Yes. You can log in at any time to update your household information, pets, functional needs, and other safety information.