Purpose Statement

This article explains how to add and manage contact notifications for High Hazard (commercial occupancy) properties in Community Connect. Enabling notifications ensures designated contacts receive real-time SMS alerts when the Fire Department is dispatched to their property.

Background Information

High Hazard properties require rapid awareness of emergency incidents due to increased operational risks. Community Connect allows users to assign contacts who will receive automatic SMS notifications during fire department dispatch events.

This feature is commonly used by:

• Property owners and managers
• Safety and compliance officers
• On-site supervisors

Contacts must be added and verified to receive notifications successfully.

Required Permissions

• Access to a Community Connect High Hazard (commercial occupancy) account
• Permissions to add and manage contacts within the profile
• Valid mobile phone number for SMS verification
   

Video 

Step-by-Step Guide
 

1. Log into Community Connect

1. Navigate to your Community Connect page.
2. Sign in using your High Hazard (commercial occupancy) account credentials.
   
   

2. Open the Contacts Tile

1. From the dashboard, locate the Contacts tile.
2. Click Add Contact.
   
   

3. Enter Contact Details

1. Select the Contact Type.
2. Enter the Name of the contact.
3. Input the Mobile Phone Number.
4. (Optional) Enter an Email Address.
5. Select Yes to enable notifications.
6. Click Add.
   
   

Alert: A valid mobile phone number is required to receive SMS (text) notifications.

4. Verify the Phone Number

1. The contact will receive a verification text message.
2. Open the message and click the hyperlink provided.
3. Complete the verification process.
   
   

5. Confirm Notification Setup

• After verification, the contact will receive a confirmation message.
• The contact will now receive SMS notifications whenever the Fire Department is dispatched to an incident involving the property.

Best Practices

• Add multiple contacts to ensure coverage during all hours
• Verify phone numbers immediately after adding contacts
• Keep contact information current and accurate
• Assign appropriate contact types for clarity (e.g., Manager, Safety Officer)
• Avoid using non-mobile or landline numbers

Troubleshooting & FAQs

Q: Why am I not receiving SMS notifications?
A: Ensure the phone number is correct, SMS-enabled, and fully verified using the confirmation link.

Q: I didn’t receive the verification message. What should I do?
A: Check for typos in the phone number, confirm the device can receive texts, and re-add the contact if needed.

Q: Can I add multiple notification contacts?
A: Yes, multiple contacts can be added and enabled for notifications.

Q: Do notifications require email?
A: No, SMS notifications only require a valid mobile phone number.