Purpose Statement

This article explains how residential users can request smoke alarm services through the Community Connect portal. Submitting a request helps ensure homes are equipped with properly functioning smoke alarms, improving safety and compliance.

Background Information

Community Connect allows residents to request smoke alarm-related services directly from their local fire department. These services may include battery replacements, inspections, installations, or full replacements.

Available request options may vary depending on your agency’s programs and configuration.

Required Permissions

• Registered Community Connect user account
• Valid login credentials
• Access to the smoke alarm request feature within the platform

Video

Step-by-Step Guide
 

1. Log Into Community Connect

1. Navigate to the Community Connect login page.
2. Enter your credentials and click Sign In.

3. If you do not have an account, click Register and complete the setup process.

   
    

2. Access the Smoke Alarm Request Feature

1. From the landing page, locate either:

   • The Smoke Alarm icon at the top, or

     

   • The Smoke Alarm tile in the dashboard
      

2. Click Add Request.

   
    

3. Review Contact Information

1. A request form (modal) will appear.
2. Verify that the following information is accurate:
   • Address
   • Contact name
   • Phone number
   • Email address

3. Update your profile if any information is incorrect through My Info, as this will be used for follow-up.

   
    

4. Select Request Type

1. Choose the appropriate service type:
   • Battery replacement
   • Inspection
   • Installation
   • Replacement

2. Note: Available options may vary by department.

   
    

5. Choose Service Date

1. Select a preferred Service Date for the request.

   
    

2. The system will automatically populate the Submission Date.
   
    

6. Add Additional Comments

1. Use the comments field to provide helpful details such as:
   • High or vaulted ceilings
   • Access instructions
   • Special considerations for installation

7. Submit the Request

1. Review all entered information.

2. Click Save to submit your request.

   

Best Practices

• Ensure your contact information is accurate before submitting.
• Provide detailed comments to help responders prepare for the visit.
• Request services in advance to allow for scheduling.
• Check your availability before selecting a service date.
• Review available service types to select the correct option.

Troubleshooting & FAQs

Q: I don’t see the smoke alarm request option.
A: This feature may not be enabled by your local agency. Contact your department for availability.

Q: Can I request multiple services at once?
A: You may need to submit separate requests depending on your agency’s setup.

Q: How will I be contacted after submitting a request?
A: The department will use the contact information listed in your profile.

Q: What if I entered incorrect information?
A: Update your profile or contact your local agency to correct the request.

Q: Are service types the same for all users?
A: No, available options depend on your fire department’s programs.