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Knowledge Center

Managing Your Community Connect Profile (Residential)

Purpose Statement

This article explains how residential users can manage and update their Community Connect profile. Keeping this information accurate ensures first responders have critical details during an emergency, improving response efficiency and safety.

Background Information

Community Connect allows residents to securely share important household and property details with their local fire/EMS agency. This includes occupant information, access details, pets, and special considerations such as functional needs.

Not all features (tiles) may appear in every user account. Available options are determined by your agency’s configuration.

Users must have a registered Community Connect account to access and manage their profile.

Required Permissions

  • Community Connect registered user account
  • Verified login credentials (email and password)
  • Access to profile editing within the platform

Video

Step-by-Step Guide
 

1. Log Into Community Connect

  1. Navigate to the Community Connect login page.
  2. Enter your login credentials and click Sign In.

  3. If you do not have an account, click Register and complete the registration process.


     

2. Access Profile Information

  1. Once logged in, locate the My Info section at the top of the landing page or within the corresponding tile.

  2. Click Edit to modify your personal information.


     

3. Update Personal Information

  1. Add or update your profile photo.
  2. Edit your name and email address.
    • Note: Changing your email requires entering your current password.
  3. Update your phone number and time zone.
  4. Change your password if needed.

  5. Click Save after making changes.


     

4. Update Household Information

  1. Navigate to the Household Information tile.
  2. Click Edit.
  3. Enter details such as:
    • Number of children (ages 0–5)
    • Number of residents (ages 6–18)
    • Seniors in the home
    • Total household members
  4. Add additional notes (e.g., meeting locations or special instructions).

  5. Click Save.


     

5. Manage Contacts

  1. Open the Contacts tile.
  2. View the primary account holder.

  3. Add additional household contacts as needed.


     

6. Add Functional Needs Information

  1. Go to the Functional Needs tile.
  2. Click to add a new entry.
  3. Provide:
    • Name and age
    • Functional need (e.g., autism, Down syndrome, hearing impairment)
    • Additional notes for responders
  4. You may also upload images.

  5. Click Add to save.


     

7. Add Pets

  1. Open the Pets tile.
  2. Click Add Pet.
  3. Enter:
    • Pet type
    • Description
    • Veterinarian information
  4. Upload or drag-and-drop images if available.

  5. Click Add.


     

8. Enter Access & Utilities Information

  1. Navigate to the Access and Utilities tile.
  2. Add details such as:
    • Entry points (doors, bedrooms)
    • Gate codes
    • Knox Box information
    • Gas or utility shut-off locations

  3. Save your updates.


     

9. Upload Attachments

  1. Go to the Attachments tile.
  2. Upload relevant documents (e.g., plans).

  3. Save the uploaded files.


     

10. Request Services (If Available)

  • Smoke Alarm Requests
    1. Open the smoke alarm section.
    2. Select request type (battery, inspection, installation, replacement).
    3. Choose a service date and add comments.
    4. Submit the request.
  • Permits or Burn Permits
    1. Apply for new permits through the designated tile.
  • Inspections
    1. Request an inspection.
    2. Select the inspection type.
    3. Submit the request.

Best Practices

  • Keep all household and contact information up to date.
  • Include detailed notes that may assist responders in an emergency.
  • Regularly review and update functional needs and pet information.
  • Ensure access details (codes, entry points) are accurate.
  • Upload relevant documents for quick responder access.

Troubleshooting & FAQs

Q: I don’t see all the tiles mentioned in this guide.
A: Available tiles depend on your agency’s configuration. Not all features are enabled for every user.

Q: Why do I need to enter my password to change my email?
A: Email is sensitive account information and requires verification for security purposes.

Q: I forgot my password. What should I do?
A: Use the Forgot Password option on the login page to reset it.

Q: Can I add multiple household members and contacts?
A: Yes, you can add multiple contacts and detailed household information.

Q: What kind of attachments should I upload?
A: Upload any documents that may help responders, such as permits, building layouts, or emergency instructions.