Purpose Statement
This article explains how Community Connect and High Hazard users can apply for permits using the Additional Permit Feature enabled by their home agency. This feature allows users to request various permit types beyond standard burn permits, improving efficiency and centralized tracking.
Background Information
The Additional Permit Feature is a configurable option within Community Connect that allows agencies to offer multiple permit types (e.g., event permits, inspection-related permits, operational permits). This is separate from burn permits and only appears if enabled by the user’s home agency.
Common use cases include:
- Event or public gathering permits
- Operational or safety-related permits
- Specialized agency-defined requests
Fields such as address and date are automatically populated to streamline submission and reduce manual entry errors.
Required Permissions
To access and use this feature, users must have:
- An active Community Connect account
- Access granted by the home agency to the Permit Module
- Permissions to create and submit permits
Agency administrators may need to enable:
- Permit feature visibility
- Specific permit types for user roles
Video
Step-by-Step Guide
- Log Into Your Account
Access your Community Connect profile using your credentials.
- Navigate to the Permit Section
Scroll down on your dashboard to locate the Permit block.
- Select “Apply for Permit”
Click the Apply for Permit button to begin a new request.
- Review Auto-Populated Information
- Confirm your address and date, which are automatically filled in.
- Choose Permit Type
- Click the Permit Type dropdown menu
Select the appropriate permit for your request
- Complete Required Questions (If Applicable)
Some permit types may include additional required fields or questions
- Add Notes (Optional)
- Enter any relevant details in the notes section
Expand the text box if more space is needed
- Submit the Permit
- Click the Submit button to finalize your application
A confirmation message will indicate successful submission
- View Permit Details
Click the Eye Icon next to a permit to view its details
Review submitted information and status update
Exit the detail view to return to your permit list
Best Practices
- Verify all auto-filled information for accuracy before submitting
- Select the correct permit type to avoid processing delays
- Provide clear, detailed notes when applicable
- Submit permits in advance to allow sufficient review time
- Avoid duplicate submissions for the same request
Troubleshooting & FAQs
Q: I don’t see the Permit section—what should I do?
A: Contact your agency administrator to confirm the feature is enabled for your account.
Q: Why don’t I see certain permit types?
A: Permit types are configured by your agency and may be limited based on your role or permissions.
Q: Can I edit a permit after submission?
A: Typically, submitted permits cannot be edited. Contact your agency if changes are needed.
Q: What does the Eye icon do?
A: It allows you to view detailed information about a submitted permit.
Q: Is this the same as a burn permit?
A: No, this is a separate feature designed for additional permit types.