Skip to main content

Search

Knowledge Center

Community Connect - Managing Multiple Addresses

Purpose Statement

This article explains how users can add, manage, and edit multiple addresses within the Community Connect platform. This feature allows users to maintain accurate location information for multiple properties or residences, improving response accuracy and ensuring emergency services have the most relevant data available.

Background Information

Community Connect enables residents to provide critical information to first responders. In many cases, users may need to associate more than one address with their profile (e.g., primary residence, vacation home, or business location). This feature allows users to easily add and manage multiple addresses while ensuring that updates are reviewed and approved by the agency administrator for accuracy and compliance.

Required Permissions

  • Community Connect registered user account
  • Access to the My Info tile
  • Permission to edit personal profile information

Note: Address additions and edits require administrator approval before becoming active.

Video

Step-by-Step Guide
 

Add a New Address

  1. Navigate to the My Info tile on your dashboard.

  2. Click Edit.

    CC Add Address Edit.png


     

  3. Select Add Address.

    CC Add Address.png


     

  4. Enter a nickname for the address (e.g., Office, Factory, Shipping).

    CC Add Address Form.png


     

  5. Type the address in the address fields or select the correct address from the pre-filled suggestions.

     
  6. Click Add Address to submit the new address.
     

Wait for Address Approval

  1. After submission, the address will enter a pending approval status.
     
  2. Your agency administrator will review and approve the address.
     
  3. Once approved, the address will appear in your profile.
     

Switch Between Addresses

  1. Return to the My Info tile.
     

  2. Use the dropdown menu to toggle between your saved addresses.

    CC Add Address Toggle Address.png

     

Edit an Existing Address

  1. Click Edit within the My Info tile.

    CC Add Address Edit Multiple Address.png

     

  2. Locate the address you want to modify.
     

  3. Click the pencil icon next to the address.

    CC Add Address Edit Existing Address.png


     

  4. Submit your changes for administrator approval.
     

Best Practices

  • Use clear, recognizable nicknames for each address.
  • Always select from the system-generated address suggestions to ensure accuracy.
  • Keep address information up to date to support emergency response.
  • Plan for a short delay due to administrator approval workflows.
  • Avoid creating duplicate addresses—edit existing ones when possible.

Troubleshooting & FAQs

Q: Why don’t I see my new address immediately?
A: All new addresses must be approved by an agency administrator before they appear in your active list.

Q: Can I use any format when entering an address?
A: No. You should select from the pre-filled address suggestions to ensure proper validation.

Q: I made a mistake—how do I fix it?
A: Edit the address using the pencil icon and resubmit it for approval.

Q: Why can’t I switch between addresses?
A: The dropdown option only appears after multiple addresses have been approved.