Step 1: How to Create a Business Portal Account
Learn how to sign up for the Business Portal, verify your email and log in for the first time. This article walks you through the account creation process step by step so you can start submitting ITM Reports.
Step 2: How to Buy ITM Credits
Understand how to purchase credits using Stripe, view your transaction history, and receive automated receipts. This tutorial ensures you're ready to pay for ITM submissions with ease.
Step 3: How to Create and Submit an ITM Report
Follow the steps to create a new ITM report, select a location, enter system details, attach files, and submit to the AHJ. This tutorial covers everything from draft to submission.
Step 4: How to Add New Locations
Learn how to add a new address when it’s not found in the system and understand the approval workflow. This tutorial helps you expand your service coverage.
Step 5: How to View, Edit, Update System Status in submitted ITM Reports
Explore how to view submitted reports, edit drafts or rejected reports, and update system statuses like “Resolved” or “Critical.” This tutorial helps you manage compliance and corrections.
Step 6: How to manage your AHJs
Discover how to associate your business with multiple fire departments (AHJs), view jurisdiction-specific settings, and submit reports across regions. This tutorial supports multi-jurisdiction service providers.
Step 7: How to Manage Users
Learn how to add, edit, and manage users within your business account. This tutorial ensures your team has the right access to perform tasks in the Business Portal.