Business Portal - ITM
Business Portal - ITM Submission Notifications
Purpose Statement The ITM Notifications feature ensures that service providers receive automatic email alerts when fire departments (AHJs) take critical actions on their ITM submissions. These real-time notifications inform you immediately when ...
Business Portal - Delete Draft ITM Reports
Purpose Statement The delete draft ITM reports feature allows service providers to remove incomplete or mistaken ITM (Inspection, Testing, and Maintenance) reports that are still in "Draft" status. This capability helps maintain clean data and ...
Business Portal - How to manage your AHJs
Purpose Statement The AHJ Management feature enables service providers to associate their business with multiple fire departments (Authorities Having Jurisdiction) across different regions. This functionality allows you to view jurisdiction-specific ...
Business Portal - How to manage Users
Purpose Statement: The Business Portal role-based permission system replaces the legacy "Full Admin" and "Limited Admin" roles with granular, stackable roles that provide businesses with flexible permission assignment based on their enabled work ...
Business Portal - How to View, Edit, Update System Status in ITM Reports
Purpose: Explore how to view submitted reports, edit drafts or rejected reports, and update system statuses like “Resolved” or “Critical.” This tutorial helps you manage compliance and corrections. Video: Instructions: 1. Click on ITM and Click on ...
Business Portal - How to Buy ITM Credits
Purpose: Understand how to purchase credits using Stripe, view your transaction history, and receive automated receipts. This tutorial ensures you're ready to pay for ITM submissions with ease. Video: Instructions: 1. Click on "First Due" Logo. 2. ...
Business Portal - How to Create and Submit an ITM Report
Purpose Statement This guide provides step-by-step instructions for service providers to create, complete, and submit ITM (Inspection, Testing, and Maintenance) reports through the Business Portal. The process covers location selection, system detail ...
Business Portal - How to Add New Locations
Purpose Statement Learn how to add a new address when it's not found in the system, select the correct Authority Having Jurisdiction (AHJ), and understand the approval workflow. This feature helps expand your service coverage by allowing field ...
Business Portal - How to create an account
Purpose Statement This article guides service providers through the process of activating their account in the First Due Business Portal. This ensures access to inspection, testing, maintenance, and permit request functionalities, streamlining ...
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Completing an Incident Report - Apparatus
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Welcome to the First Due Knowledge Base
Welcome Data drives the 21st century fire service...First Due puts you in the driver's seat. Thank you for becoming part of the First Due family of fire/EMS agencies, local administrators, and users of this remarkable system for managing your entire ...