Business Portal - How to Add New Locations
Purpose Statement
Learn how to add a new address when it's not found in the system, select the correct Authority Having Jurisdiction (AHJ), and understand the approval workflow. This feature helps expand your service coverage by allowing field personnel to document incidents at previously unrecorded locations while maintaining proper verification protocols through the AHJ approval process.
Background Information
The Business Portal maintains a database of known addresses within each jurisdiction. When submitting ITM Reports for new locations not yet in the system, service providers can add these addresses directly through the ITM report creation process. This ensures comprehensive incident documentation while allowing AHJs to verify and approve new locations before they become permanent additions to the database. The feature integrates with Google Maps for accurate address verification and supports both residential and commercial properties.
Required Permissions
Users must have the following permissions to add new addresses in ITM reports:
- ITM Report Creation - Ability to create and submit ITM reports
- Address Management - Permission to add new addresses to the system
- Location Data Entry - Access to modify location information within reports
Note: While field users can add pending addresses, final approval requires AHJ administrator permissions.
Video
Step-by-Step Guide
1. Click on Add ITM.
2. All ITM Reports begin by identifying the Address where the service is being provided.
3. If the address is not found in the system, service providers can "+ Add New Address" by clicking on the link.
While field users can add pending addresses, final approval requires AHJ administrator permissions
4. This action will open up a new modal where you will need to select the AHJ that you are working with.
Dropdown options will include all AHJ's that you have linked your Business Portal to in the "My AHJs" section.
5. Ability to capture Business Name if known.
6. Enter the address you wish to add into the system.
The feature integrates with Google Maps for accurate address verification and supports both residential and commercial properties.
7. Click on Add once you have entered all required address fields.
8. You will see a message indicating AHJ will only review ITM submission after approval of the new address.
When the AHJ approves your new address, it gets added to the system and they will then review your ITM report.
If they deny the address, your report will be rejected, and you'll need to update the address information before resubmitting the report.
9. You can add your System Information as per normal workflow.
You can still submit your ITM report even while the new address is pending approval.
Best Practices
Do:
- Double-check the Google Maps selection to ensure you've chosen the correct location
- Include business names when available for commercial properties
- Select the appropriate AHJ that has jurisdiction over the address
- Complete your ITM report even if the address is pending approval
Don't:
- Add duplicate addresses that may already exist in the system under slight variations
- Submit incomplete address information
- Assume the address is immediately available for future use until approved
Tips:
- Use the full street address including apartment/unit numbers when applicable
- Verify the selected Google Maps location matches your actual incident location
- Contact your AHJ administrator if you frequently encounter missing addresses in your service area
Troubleshooting & FAQs
Q: What happens after I add a new address?
A: The system creates a pending address verification request that is sent to the selected AHJ for approval. You can still submit your current ITM report, but the address won't be available for future reports until approved.
Q: The Google Maps search isn't finding my address. What should I do?
A: Try variations of the address format (abbreviate "Street" to "St", use full state name vs. abbreviation). If still not found, contact your system administrator as the address may need manual entry.
Q: How long does AHJ approval take?
A: Approval timeframes vary by jurisdiction. Contact your AHJ administrator for their specific review timeline.
Q: Can I use a pending address in future ITM reports?
A: No, pending addresses are not available for selection until approved by the AHJ. Each new ITM report at that location will require the same add process until approval is complete.
Q: What if I selected the wrong AHJ?
A: Contact your system administrator to correct the AHJ assignment, as this affects the approval workflow routing.
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