Welcome to the First Due Knowledge Base
Welcome
Data drives the 21st century fire service...First Due puts you in the driver's seat.
Thank you for becoming part of the First Due family of fire/EMS agencies, local administrators, and users of this remarkable system for managing your entire department. We're excited to help you get started!
The First Due Training Team is continuously creating learning content hosted right here in the Knowledge Base. Our goal is to provide a friendly and helpful resource to help you set up, use, and understand the many elements of the system.
Please be sure to bookmark the Knowledge Base home page and visit it often since we're always improving the system and adding new features.
It is our privilege to serve and educate you. We hope you find this resource helpful and your interaction with our team a top-notch experience. We look forward to working with you and building a lasting relationship.
Respectfully,
The First Due Training Team

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