First Due Support
NERIS - National Emergency Response Information System
This Section of the Knowledge Base will contain all information regarding NERIS.
First Steps
Release Notes
Information about new and updated features within the First Due products.
First Due Academy
This section contains the monthly schedule of module release dates as well as previously recorded sessions.
Product Roadmap Webinar Series
First Due App (iOS/Android)
Dashboards
Health & Wellness
Personnel Module
KBAs for getting the most out of the Personnel Module.
Scheduling Module
KBAs for getting the most out of the Scheduling Module.
Messaging
Responder (Includes App and Web Responder)
Pre-Planning Module
Training Module
Learn how to set up and use the Training Module for outstanding training and education documentation.
Events & Activities Module
Incident Documentation - Fire Incidents
Incident Documentation - ePCR
Incident Documentation - Canadian
Assets Module
Medications
Inspections Module
ITM
Fire Investigations
Permits
Invoicing Module
Hydrants Module
Reports
Community Connect
Vendor Directory
Admin Module
State Specific Content
CAD Integration
Data Security, Standards and Practice
Troubleshooting
This folder has tips for troubleshooting common issue.
Integrations (Non-CAD)
Upload Utilities Module
In System Announcements
Data Dictionary