Purpose Statement

This article provides step-by-step instructions for accessing the First Due platform through the standard login process. Understanding how to properly sign into the system ensures users can access their emergency services management tools and begin their operational tasks efficiently.

IMPORTANT:  If you fail to type the correct password 10 times in a 12 hour period, the system will lock your account for 30 minutes. If you need immediate access, reach out to your department admin. 

Background Information

The First Due platform login process authenticates users and grants access to their assigned modules and permissions. This secure entry point protects sensitive emergency services data while providing seamless access to personnel management, scheduling, incident reporting, and other critical operational functions. All users must have valid credentials provided by their system administrator to access the platform.

Required Items

• Valid user account created by system administrator
• Active login credentials (email address and password)
• Network access to the First Due platform
• Browser compatibility with current web standards

Video

Step-by-Step Guide

Step 1: Navigate to the First Due Login Page Access the First Due platform login page through your organization's designated URL or bookmark.

Step 2: Enter Your Email Address Type in your registered email address in the email field. Ensure the email address matches exactly what was provided during account setup.

Step 3: Enter Your Password Input your assigned password in the password field. Password entry is case-sensitive and must match your current credentials.

Step 4: Click Sign In Select the "Sign In" button to authenticate and access the platform.

Best Practices

• Keep login credentials secure and never share them with unauthorized personnel
• Use a strong, unique password that meets your organization's security requirements
• Log out properly when finished, especially on shared devices
• Update your password regularly according to your department's security policy
• Bookmark the official login page to avoid accessing incorrect or fraudulent sites
• Clear browser cache if experiencing persistent login issues
• Ensure stable internet connection before attempting to sign in

Troubleshooting & FAQs

Q: What should I do if I forget my password? A: Use the "Forgot Password" link on the login page to initiate a password reset, or contact your system administrator for assistance.

Q: Why am I getting an "Invalid Credentials" error? A: Verify that your email address and password are entered correctly, checking for typos and ensuring caps lock is not enabled.

Q: The login page won't load properly. What should I do? A: Try refreshing the page, clearing your browser cache, or accessing the platform from a different browser or device.

Q: I'm signed in but can't access certain features. Why? A: Your user permissions determine which modules and features you can access. Contact your administrator if you need additional permissions.

Q: Should I stay signed in on shared computers? A: No, always sign out completely when using shared or public computers to protect sensitive emergency services data.