Real-Time Incident Update Alerts for Responders (New Feature)

What – The Responder module now includes Real-Time Incident Update Alerts, automatically detecting and notifying responders of significant changes to active incidents after dispatch. These changes may include updated addresses, incident types, unit assignments, and new incident notes. Alerts are displayed through visual indicators and prioritized notifications based on the severity of the change.

Why – Critical incident information can change after units have been dispatched. Providing timely notifications ensures responders remain informed of operational updates that may impact their response, safety, or resource needs. This feature improves situational awareness by delivering relevant alerts to personnel actively involved in the incident while minimizing unnecessary notifications.

How

• Administrators can configure alert settings at the agency level to determine which incident changes generate notifications and their associated severity levels.
• Navigate to Agency Settings to manage Change Event Types, severity levels, and notification behavior.
• Address Changes and Incident Type Changes are enabled by default. Additional event types, including unit assignment changes and new incident notes, can be enabled as needed.
• Depending on the configured severity level, responders receive visual indicators or more prominent alerts to highlight important updates.
• Alert indicators are cleared according to the configured severity tier and acknowledgment behavior.
• Notifications are automatically limited to personnel operationally involved in the incident, reducing unnecessary alerts.

Use Case

• A responding unit receives an immediate alert when an incident address changes, allowing personnel to adjust their route.
• Responders are notified when an incident type is updated, helping them reassess response priorities, equipment needs, and potential hazards.
• A supervisor monitoring an active incident receives notifications when units are added or removed, maintaining awareness of current resource assignments.