New Releases

Emergency Contact Last Updated Indicator

• What - Added a Last Updated indicator to the Emergency Contact section of the Personnel record to show when emergency contact or medical contact information was most recently changed.
• Why - This improvement was added due to customer request so admins and authorized users can quickly assess whether emergency and medical contact information is current.
• How
  • Navigate to Personnel > Personnel Record > Emergency Contact.
  • Review the Last Updated value near the top of the section.
  • Add, edit, or remove an Emergency Contact, or update Medical Contact Info.
  • Click Save.
  • The timestamp updates after the successful save.
  • If no updates have been recorded, the section displays a default state such as No updates recorded.
• Use Case - An admin reviewing personnel records before an operational readiness check can open the Emergency Contact section and immediately confirm whether the information has been recently updated, helping identify users who may need to review and refresh their contact details.

Call Shift Refusal Charging by Work Type

• What - Added a new By Work Type configuration for Call Shift refusal charging that allows agencies to determine eligibility based on a user's active work type instead of their scheduled rotation. On feature-enabled accounts, the existing By Shift toggle has been renamed to By Work Type, and enabling it displays a multi-select list of active work types that are considered eligible for refusal charging. This enhancement ensures personnel working approved assignments, including step-up or other temporary assignments, are evaluated correctly while preserving all existing refusal charging logic beyond the eligibility check. This enhancement is controlled by a feature flag, allowing agencies to adopt the new behavior without affecting existing configurations.
• Why - This improvement was implemented due to customer request to provide a more accurate and configurable method for determining refusal charging eligibility. Evaluating users based on their active work type better reflects operational staffing, reduces the need for manual corrections, and allows agencies to exclude non-chargeable assignments such as light duty while continuing to support existing refusal ranking and awarding processes.
• How
  • Navigate to Scheduling > Setup > Call Shift Rules.
  • Open an existing Overtime, Mandatory, or Detail rule.
  • Set Apply hours when to Contacted and On Duty.
  • Enable the By Work Type toggle (feature-enabled agencies only).
  • Select one or more eligible work types from the Work Type multi-select list.
  • Click Save to apply the configuration.

• Use Case - An agency configures a Call Shift rule so only personnel working approved suppression assignments, such as Regular Duty or Acting Captain, are eligible for refusal charging. When a Call Shift is issued, personnel working those configured work types—including those temporarily assigned through step-up or single-day assignments—are evaluated for refusal charging, while personnel assigned to excluded work types such as Light Duty are not. This eliminates manual adjustments previously required when operational assignments differed from scheduled rotations.