Purpose Statement
This article explains how Community Connect users can request an inspection through the portal. This feature allows property owners, business owners, and other authorized users to submit an inspection request directly to the fire department, helping reduce manual back-and-forth and streamline scheduling.
Background Information
The Request Inspection feature in Community Connect gives users a self-service way to notify the fire department that an inspection is needed. When a request is submitted, it is sent to the fire department representative associated with that inspection type so they can review the request and coordinate scheduling.
Common examples may include inspections that have been preconfigured by the fire department for the Community Connect portal. Available inspection types will vary by agency.
Required Permissions
To complete this task, the user must have:
- An active Community Connect account
- Access to a property or address associated with their account
- Visibility to the Request Inspection option in the portal
Video
Step-by-Step Guide
- Log in to Community Connect
Sign in to your Community Connect portal using your account credentials.
- Go to the Request Inspection section
From the portal landing page, scroll down until you see the Request Inspection tile.
- Open the request form
Click the blue Request Inspection box to begin a new request.
- Review the pre-populated address
Confirm that your address automatically appears correctly in the form.
- Review the request date
Verify that the date field has automatically populated with the date you clicked Request Inspection.
- Select an inspection type
Open the inspection type drop-down menu and choose the appropriate inspection.
The available options are preloaded by the fire department connected to your Community Connect portal.
- Enter notes or special instructions
Use the Notes field to provide any details the fire department should know before scheduling.
Examples include:- Access considerations
- Special scheduling requests
- Property-specific notes such as pets, gate codes, or household scheduling limitations
- Submit the request
Click Add to send the inspection request.
- Wait for department follow-up
After submission, an email is sent to the fire department representative tied to that inspection type. They will review the request and coordinate scheduling.
- Monitor the request status
Check the Request Inspections tile in Community Connect to view the status of your submitted request.
Best Practices
- Confirm the address is correct before submitting the request
- Choose the inspection type that best matches your need
- Add clear notes to help the fire department schedule appropriately
- Include important access or timing details that could affect the visit
- Review your request status in the portal after submission
Troubleshooting & FAQs
Q: My address did not populate correctly. What should I do?
A: Verify that your account is tied to the correct property. If the issue continues, contact your fire department or portal administrator.
Q: Why do I not see the inspection type I need?
A: Inspection types are configured by the fire department. If the needed option is not listed, contact the department directly.
Q: What happens after I click Add?
A: The request is sent to the fire department representative associated with that inspection type, who can then review and process the request.
Q: Can I include special scheduling instructions?
A: Yes. Use the Notes field to add relevant details such as pets, access concerns, or preferred times to avoid.
Q: Where can I check the status of my request?
A: You can view submitted inspection requests in the Request Inspections tile within the Community Connect portal.