Messaging: Templates

Messaging: Templates

Purpose

  1. To explain how to create and manage message templates within the Messaging Module. 
    1. A message template allows you to save the text body of a message that you send out frequently, like an emergency recall message or a working fire message.

Video 



Directions

1. Select the Messaging Module, then select Messaging.





2. Enter the desired message into the text field. The text field has a limit of 500 characters. When finished select Save as Template. 

Info
Message Templates are only for the text area of the message and will not prefill any of the recipients within the message
WarningWhen a Messaging Template is selected, it will overwrite anything already entered into the text field of the message.


Type what you want the message body to be for your template, and click Save as Template.



3. Enter the Name of the template and select Save.


Type in the Name of your template and click Save.



4. To view the new Message template as well as existing templates, click Select Templates. 


To view existing templates, or to delete a template, click Select Templates.



5. To delete a Message Template, Select the Trash Can Icon.


To delete, click the Trashcan.



6. Select Confirm to delete the template. 



Click on Confirm to delete the template.

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