Responding to Messages

Responding to Messages

Purpose

  1. To explain the different ways to respond to Messages from the First Due System.
  2. Replies can be sent back by:
    1. Web
    2. Responding to text messages

Video





Responding via the First Due Website 

Alert
IMPORTANT: Depending on permissions, you will only see messages that are sent to you. 
If you are able to see all messages sent to the department, you will only be able to reply to messages that were sent to you, or that you sent. 

1. Navigate to Scheduling > Messaging.






2. Click on History.


Click on History



3. Find the message that you want to respond to and select the arrow .


Find the message that you want to respond to and select the arrow



4. Type the reply you wish to send and select Send Reply.


Type the reply you wish to send and select Send Reply


Responding via Text Message

  1. To respond via text message, open the text message on your phone
    1. Then type your response and select the send button

                              

    • Related Articles

    • Creating or Editing a Chat Preset Message in Response

      Purpose To demonstrate how to create or edit a Chat Preset Message. NOTE: To create or edit Chat Preset Messages, the permission Admin > Chat Groups and Chat Preset Messages must be enabled. Video Directions 1. Navigate to the Response module. 2. ...

    • Responding to Call Shifts

      Purpose To explain how a individual can respond to Call Shift Notifications. Video Responding Via Text Message 1. A text message will be delivered notifying you of : The qualifier that has a vacancy (in this case, it is a test qualifier) The date ...

    • Managing Messages

      Purpose To explain how to manage messages in the Scheduling Module. Video Directions 1. Click on Scheduling> Messaging. 2. Click on History. 3. Here you will see all previously sent messages within the department. You can: Reply to messages using the ...

    • Initiating a Message

      Purpose To explain how to use the Messaging feature in First Due. Video Directions 1. Click on Scheduling>Messaging. 2. Here you can initiate a message. You can send to all users by clicking on the toggle, or you can add a: User. Qualifier. Rank. ...

    • Manually Creating New Incidents and Send Messages Through Mobile App

      Purpose To explain how to manually create new incidents and send messaging through the mobile app. INFO: The messaging creates an Alert similar to an incident, regardless of the users alert settings, and populates the message in the incident list. ...