Responding to Messages

Responding to Messages

Purpose

  1. To explain the different ways to respond to Messages from the First Due System.

Note: Replies to messages can be sent:
                  By web
                  By responding to text messages

IMPORTANT: Personnel and Scheduling modules have split. This article and video tell you to access the Personnel Module. You should instead access the Scheduling Module. 

Video







Responding via the First Due Website 

IMPORTANT: Depending on permissions, you will only see messages that are sent to you. 
If you are able to see all messages sent to the department, you will only be able to reply to messages that were sent to you, or that you sent. 

1. Navigate to Personnel> Messaging.






2. Click on History.


Click on History



3. Find the message that you want to respond to and select the arrow .


Find the message that you want to respond to and select the arrow



4. Type the reply you wish to send and select Send Reply.


Type the reply you wish to send and select Send Reply


Responding via Text Message

  1. To respond via text message, open the text message on your phone
    1. Then type your response and select the send button

                              

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