Managing Messages

Managing Messages

Purpose

  1. To explain how to manage messages in the Scheduling Module.
Warning
IMPORTANT: Messaging has moved out of the Scheduling Module. The article and video state to navigate to Scheduling, but instead, you should navigate to Messaging. We are in the process of updating the article and video. 

Video 



Directions

1. Click on Scheduling> Messaging.






2. Click on History.


Click on History.



3. Here you will see all previously sent messages within the department. You can:
  • Reply to messages using the arrow. 
    • You can only reply to messages you have sent, or that were sent to you. 
  • View message history by selecting the eye. 
  • Delete messages by clicking the trash can. 
    • When deleting messages, a pop-up will appear confirming that you wish to delete the message. 






4. You can also bulk delete messages by selecting the checkbox to the left, then selecting the trashcan at the top. 


You can also bulk delete messages by selecting the checkbox to the left, then selecting the trashcan at the top.



5. A pop-up will appear, asking if you are sure you want to delete the messages. If so, click Delete. 

Warning
IMPORTANT: There is no way to recover messages once they are deleted. 


A pop-up will appear, asking if you are sure you want to delete the messages. If so, click Delete.




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