Messages: Managing Messages

Messages: Managing Messages

Purpose

  1. To explain how to manage messages in the Messaging Module.

Video 


Directions

1. Select the Messaging Module, then select Messaging.







2. Select History.


Click on History.



3. The History area displays all previously sent messages by the department within First Due Messaging Module. Depending on the Roles and Permissions of a user the following features may or may not be visible:
  • 3A.  Reply Arrow Icon--Allows Users to reply to messages they have sent, or that were sent to them. 
  • 3B.  Eye Icon-- Allows Users to View message history and details. 
  • 3C.  --Trash Can Icon--Allows Users to Delete messages. 






4.  The Detailed messages area will display information about the message, the recipients and any replies.






5. You can also bulk delete messages by selecting the checkbox to the left, then selecting the Trach Can Icon at the top. 


You can also bulk delete messages by selecting the checkbox to the left, then selecting the trashcan at the top.



5. Anytime a User is attempting to delete a message or bulk delete messages, a pop-up will appear, asking if you are sure you want to delete the messages. Select Delete to confirm the deletion.

WarningIMPORTANT: Messages are permanently deleted and cannot be restored. 


A pop-up will appear, asking if you are sure you want to delete the messages. If so, click Delete.




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