Initiating a Message

Initiating a Message

Purpose

  1. To explain how to use the Messaging feature in First Due. 

Video 


Directions 

1. Click on Scheduling>Messaging.





2. Here you can initiate a message. You can send to all users by clicking on the toggle, or you can add a:
  • User. 
  • Qualifier. 
  • Rank. 
  • Group. 
  • Rotation. 
  • District. 
Or you can send the message to:
  • A Board. 
  • Individuals on a Time Off subtype for the day. 
  • On-duty personnel.
  • Off-duty personnel. 





3. Once you have determined who the message will go to, type in what you want to send. 
You can type your message, or use a template. 


Once you have determined who the message will go to, type in what you want to send.



4. To use a template, click Select Template. Then select the template and the message body will appear. 


                  To use a template, click Select Template. Then select the template and the message body will appear.



5. You can add any image that you want. 
Alert
Important: Images will only be delivered via email. 


                  You can add any image that you want.



6. Finally, you can send the message. 
  • Clicking send now will send the message to the user's preferred methods (Phone Call, Text Message, Push Notification, Email.)
  • Clicking Send as Email Only will send the message to the user's email regardless if they have that option turned on. 


                  Finally, you can send the message.



7. Once you have clicked the Send option, you will revert to the history page of the message that you just sent. Here you can see:
  1. The users the message was sent to. 
  2. The individuals preferred methods of delivery. 
  3. Any replies that they sent back. 




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