Messaging: Initiating a Message

Messaging: Initiating a Message

Purpose

  1. To demonstrate how to initiate a message within the Messaging Module in First Due. 

Video 


Directions 

1. Select the Messaging Module, then select Messaging.






2. This is the area to initiate a message. Messages can be sent to specific recipients by selecting:
  • Individual Users. 
  • Qualifiers. 
  • Ranks. 
  • Groups. 
  • Rotations. 
  • Districts. 
  • Specific Scheduling Boards. 
  • Individuals on a Time Off subtype for the day. 
  • On-duty personnel.
  • Off-duty personnel. 






3.  The message can also be sent to all Users by Selecting the Send to all Users toggle in the upper right corner,






4.  After selecting the desired recipients, enter the body of the message in the text field. The text field is limited to 500 characters.






5. To use a template, click Select Template button and then select the desired template.  
INFO:  Message Templates are only for the text area of the message and will not prefill any of the recipients within the message
WarningWARNING: When a Messaging Template is selected, it will overwrite anything already entered into the text field of the message.


To use a template, click Select Template. Then select the template and the message body will appear.



6. You can add any image that you want. 
Important: If an image(s) is attached, the message will be delivered via email only.  If the End User does not have Email selected as a Notification Preference is their account profile, they will not receive the email.


                  You can add any image that you want.



7. If the message does not have any attached files, it can be sent one of two ways: 
  • Selecting SEND NOW will send the message to the user's preferred methods (Phone Call, Text Message, Push Notification, Email.)
  • Selecting SEND AS EMAIL ONLY will send the message to the user's email only. 
AlertImportant: If the End User does not have Email selected as a Notification Preference is their account profile, they will not receive the email.


                  Finally, you can send the message.



8. Once a send option has been selected,  the User will be taken to the history page of the message that was just sent. Here the User can see:
  1. Details of the sent message. 
  2. Details of recipients and their preferred methods of delivery. 
  3. Details of the Reply History for this message. 






9. To reply to the message select the Reply Arron Icon in the upper left corner and the enter the reply.





10. Use the Back button in the upper left corner to return to the previous screen.




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