Purpose Statement
This article explains how to access and manage User Settings within the First Due iOS Mobile Response App. User Settings allow individuals to update profile information, configure notification preferences, manage alerting behavior, and view personal records based on assigned permissions.
Background Information
User Settings are specific to the individual logged into the First Due Mobile Response App. Depending on permissions assigned by an administrator, some settings may be editable, read-only, or unavailable. These settings help ensure accurate contact information, consistent notification delivery, and proper configuration of optional features such as scheduling, messaging, and security.
Common use cases include:
Updating contact and profile information
Managing dispatch and messaging notifications
Configuring alerting filters and saved views
Reviewing personnel records
Prerequisites:
First Due iOS Mobile Response App installed
User logged into the application
Appropriate permissions assigned by an administrator
Required Permissions
- Admin>Allow mobile app sign in: Allows user to sign into the Mobile App
- Admin>Allow Offline Sign in: Allows user to sign into the Mobile App while Offline
- Admin>Account – Update: User can update their personal account settings
Video
Step-by-Step Guide
1. Access User Settings
Open the First Due iOS Mobile Response App, select Menu then select User Settings
2. Manage Profile Information
Under the Settings section:
View or edit the Email Address (if permitted)
Select the pencil/edit icon to make changes
View or edit the Phone Number
Used for incident messaging and scheduling notifications
View or edit the Inspector Phone Number
Used specifically for the Inspections module
Upload a Profile Picture
Select Upload and choose an image source
Delete a profile picture
Select the trash can icon
3. Add or Update Signature
Select the pencil icon next to Signature
Add a signature by:
Uploading an Image Signature, or
Drawing the signature using a mouse or touchscreen
Select Confirm to save
4. Configure Landing Page
Select Landing Page
Choose which First Due module or section opens by default when logging into the web platform
5. Account Security Settings
Select Change Password to update your password
Edit or reset your PIN if applicable
6. Response Notification Options
Depending on department configuration, up to three notification sections may be available.
Response Options – Push Notifications
Toggle notifications Off to temporarily silence alerts from the Responder module
Set a date and time for notifications to automatically reenable
Select Save
Edit the reenable time using the pencil icon
Toggle notifications On to immediately restore alerts
Dispatch Message Filter
Toggle on or off to show or hide CAD-generated dispatch messages (if used by your department)
Family SMS Notifications
(Used primarily by volunteer or paid-call organizations)
Enter up to two contact names and phone numbers
Enable notifications using the toggle next to each contact
Contacts receive SMS messages when the user changes status to En Route or clears status
7. Dispatch Turnout Settings
Enable All Dispatches to receive alerts for every department dispatch
Disable All Dispatches to configure alerts based on filters
Dispatch Units
Select one or more units to receive alerts for
Search or multi-select from the list
Dispatch Incident Types
Select one or more incident types to receive alerts for
Search by incident type if needed
OR / AND Logic
OR: Alerts trigger if either the selected unit or selected incident type matches
AND: Alerts trigger only when selected units are dispatched to selected incident types
8. Save and Manage Alerting Views
Select Save View & Enter a name for the alerting profile, then select Save.
Use the ellipsis menu to switch between saved views
9. Messaging Notification Options
Configure how you receive notifications from the Scheduling and Messaging modules.
Available options:
Phone SMS (text message)
Email
Phone Call
Push Notification (in-app)
Tip:
Select at least two options, with Email as one, to ensure reliable delivery.
10. Scheduling Notifications
If the Scheduling module is enabled, choose how to receive notifications for:
Time off
Signups
Trades
Off-roster requests
Work shifts
Delivery options may include:
App notifications
Email
Web platform notification center
App notifications support Time Off only
Web notification center supports Time Off and Trades only
Select Save to apply changes
11. My Personnel Record
Select My Personnel Record to view personal information stored in the Personnel module
12. Multi-Factor Authentication (MFA)
MFA configuration is initiated by your Program or IT Administrator
Follow department guidance to complete setup
13. Reference Images
(Available if enabled by your department)
Used with the Time Clock feature to capture and manage photo verification for clock-in and clock-out. This supports identity verification and compliance
Best Practices
Do’s
Keep contact information up to date
Configure multiple notification methods for reliability
Save alerting views for different response scenarios
Don’ts
Do not navigate away without selecting Save
Do not disable notifications without setting a reenable time if alerts are needed
Tips & Recommendations
Review User Settings after role or permission changes
Align alerting filters with operational expectations
Use saved views to quickly switch between alerting profiles
Troubleshooting & FAQs
Q: Why can’t I edit certain fields?
A: Some fields are permission-based and may be locked by your administrator.
Q: Why am I not receiving dispatch alerts?
A: Check Push Notifications, Dispatch Turnout Settings, and saved views.
Q: Is location tracking always enabled?
A: No. Location sharing is optional and user-controlled when enabled.