Purpose Statement

This article explains how to access and manage User Settings within the First Due iOS Mobile Response App. User Settings allow individuals to update profile information, configure notification preferences, manage alerting behavior, and view personal records based on assigned permissions.

Background Information

User Settings are specific to the individual logged into the First Due Mobile Response App. Depending on permissions assigned by an administrator, some settings may be editable, read-only, or unavailable. These settings help ensure accurate contact information, consistent notification delivery, and proper configuration of optional features such as scheduling, messaging, and security.

Common use cases include:

• Updating contact and profile information

• Managing dispatch and messaging notifications

• Configuring alerting filters and saved views

• Reviewing personnel records

Prerequisites:

• First Due iOS Mobile Response App installed

• User logged into the application

• Appropriate permissions assigned by an administrator

Required Permissions

• Admin>Allow mobile app sign in:  Allows user to sign into the Mobile App
• Admin>Allow Offline Sign in:  Allows user to sign into the Mobile App while Offline
• Admin>Account – Update:  User can update their personal account settings

Video

Step-by-Step Guide

1. Access User Settings

• Open the First Due iOS Mobile Response App, select Menu then select User Settings

2. Manage Profile Information

Under the Settings section:

• View or edit the Email Address (if permitted)

  • Select the pencil/edit icon to make changes

• View or edit the Phone Number

  • Used for incident messaging and scheduling notifications

• View or edit the Inspector Phone Number

  • Used specifically for the Inspections module

• Upload a Profile Picture

  • Select Upload and choose an image source

• Delete a profile picture

  • Select the trash can icon

3. Add or Update Signature

• Select the pencil icon next to Signature

• Add a signature by:

  • Uploading an Image Signature, or

  • Drawing the signature using a mouse or touchscreen

• Select Confirm to save

4. Configure Landing Page

• Select Landing Page

• Choose which First Due module or section opens by default when logging into the web platform

5. Account Security Settings

• Select Change Password to update your password

• Edit or reset your PIN if applicable

6. Response Notification Options

Depending on department configuration, up to three notification sections may be available.

Response Options – Push Notifications

• Toggle notifications Off to temporarily silence alerts from the Responder module

• Set a date and time for notifications to automatically reenable

• Select Save

• Edit the reenable time using the pencil icon

• Toggle notifications On to immediately restore alerts

Dispatch Message Filter

• Toggle on or off to show or hide CAD-generated dispatch messages (if used by your department)

Family SMS Notifications
(Used primarily by volunteer or paid-call organizations)

• Enter up to two contact names and phone numbers

• Enable notifications using the toggle next to each contact

• Contacts receive SMS messages when the user changes status to En Route or clears status

7. Dispatch Turnout Settings

• Enable All Dispatches to receive alerts for every department dispatch

• Disable All Dispatches to configure alerts based on filters

Dispatch Units

• Select one or more units to receive alerts for

• Search or multi-select from the list

Dispatch Incident Types

• Select one or more incident types to receive alerts for

• Search by incident type if needed

OR / AND Logic

• OR: Alerts trigger if either the selected unit or selected incident type matches

• AND: Alerts trigger only when selected units are dispatched to selected incident types

8. Save and Manage Alerting Views

• Select Save View & Enter a name for the alerting profile, then select Save.

• Use the ellipsis menu to switch between saved views

9. Messaging Notification Options

Configure how you receive notifications from the Scheduling and Messaging modules.

Available options:

• Phone SMS (text message)

• Email

• Phone Call

• Push Notification (in-app)

10. Scheduling Notifications

If the Scheduling module is enabled, choose how to receive notifications for:

• Time off

• Signups

• Trades

• Off-roster requests

• Work shifts

Delivery options may include:

• App notifications

• Email

• Web platform notification center

11. My Personnel Record

• Select My Personnel Record to view personal information stored in the Personnel module

12. Multi-Factor Authentication (MFA)

• MFA configuration is initiated by your Program or IT Administrator

• Follow department guidance to complete setup

13. Reference Images

(Available if enabled by your department)

• Used with the Time Clock feature to capture and manage photo verification for clock-in and clock-out. This supports identity verification and compliance

Best Practices

Do’s

• Keep contact information up to date

• Configure multiple notification methods for reliability

• Save alerting views for different response scenarios

Don’ts

• Do not navigate away without selecting Save

• Do not disable notifications without setting a reenable time if alerts are needed

Tips & Recommendations

• Review User Settings after role or permission changes

• Align alerting filters with operational expectations

• Use saved views to quickly switch between alerting profiles

Troubleshooting & FAQs

Q: Why can’t I edit certain fields?
A: Some fields are permission-based and may be locked by your administrator.

Q: Why am I not receiving dispatch alerts?
A: Check Push Notifications, Dispatch Turnout Settings, and saved views.

Q: Is location tracking always enabled?
A: No. Location sharing is optional and user-controlled when enabled.