Purpose Statement
This article explains how to access and configure iOS device-level app settings for the First Due Mobile Response App. Proper configuration ensures accurate unit tracking, reliable notifications, and optimal performance for Fire and EMS users in the field.
Background Information
The First Due Mobile Response App relies on specific iOS permissions to function correctly. These settings are initially requested during first login but can be reviewed and adjusted at any time through the iOS Settings app. Correct configuration is especially important for departments utilizing unit tracking, critical alerts, and background updates.
Common use cases include:
Enabling precise unit location tracking
Ensuring critical notifications are received during Focus or Do Not Disturb modes
Allowing the app to refresh data in the background
Prerequisites:
An iOS device with the First Due app installed
Initial login to the First Due Mobile Response App
Required Permissions
- Admin--Allows Mobile App Sign in
- Admin>Allow Offline Sign in: Allows user to sign into the Mobile App while Offline
Video
Step-by-Step Guide
1. Access the First Due App Settings in iOS
Press the Home button or swipe up to return to the home screen, then open the Settings app
2. Configure Location Settings
Scroll down and select Apps then Locate and tap First Due
3. Configure Location Settings
Select Location
Set location access to Always
Enable Precise Location
Important: This configuration is required if the device is used for unit tracking.
4. Enable Motion & Fitness
Select Motion & Fitness
Toggle the setting On
This allows First Due to determine device height and improves overall accuracy.
5. Review Siri & Search Options
Select Siri & Search
Configure options based on personal or departmental preferences
6. Configure Notification Settings
Select Notifications
Toggle Allow Notifications to enable or disable notifications for First Due
Enable Critical Alerts to allow notifications during Focus or Do Not Disturb modes
Choose where alerts are displayed:
Lock Screen
Notification Center
Banner
Select a Banner Style:
Temporary or Persistent
Choose Notification options:
Enable or disable sounds
Enable or disable app icon badges
Select Show Previews:
Always (default)
When Unlocked
Never
Configure Notification Grouping:
Automatic
By App
Off
7. Enable Background App Refresh
Select Background App Refresh & Ensure the toggle is set to On
7. Enable Cellular Data
If using cellular data:
Confirm Cellular Data access is enabled so First Due can update when Wi-Fi is unavailable
Best Practices
Do’s
Set Location access to Always with Precise Location enabled
Enable Critical Alerts for time-sensitive notifications
Keep Background App Refresh turned on
Don’ts
Do not set Location to While Using the App if unit tracking is required
Do not disable notifications, which may result in missed alerts
Avoid turning off cellular data if Wi-Fi is not consistently available
Tips & Recommendations
Recheck settings after iOS updates, as permissions may reset
Departments using unit tracking should standardize these settings through policy or SOPs
Test notifications after configuration to ensure proper delivery
Troubleshooting & FAQs
Q: Unit location is not updating
A: Verify Location is set to Always and Precise Location is enabled.
Q: Notifications are not received during Focus or Do Not Disturb
A: Confirm Critical Alerts are enabled in Notification settings.
Q: Can these settings be changed after initial login?
A: Yes. All device-level settings can be adjusted at any time through the iOS Settings app.