Purpose Statement

This article explains how to download the First Due iOS Mobile Response App and complete the initial login process. It also outlines the required device permissions requested during first-time login to ensure the app functions correctly for notifications, unit tracking, and response operations.

Background Information

The First Due Mobile Response App provides Fire and EMS personnel with real-time access to incident data, pre-plans, alerts, and unit tracking. During the initial login, iOS will prompt users to grant specific permissions that enable key features such as location tracking, notifications, and critical alerts.

Departments may use either the standard First Due Mobile app or the FedRAMP-compliant version, depending on their organization type and security requirements.

Prerequisites:

• An Apple iOS device (iPhone or iPad)

• An active Apple ID

• Internet connectivity

• User login credentials provided by a First Due program administrator

Required Permissions

• Admin>Allow mobile app sign in:  Allows user to sign into the Mobile App
• Admin>Allow Offline Sign in:  Allows user to sign into the Mobile App while Offline

Video

Step-by-Step Guide

Step 1: Open the App Store

• Navigate to the App Store on the iOS device and search for and select First Due within the Search bar 

Step 2: Select the Correct App Version

• Standard Fire Department Users:

  • Select First Due Mobile

• Government E9 or FedRAMP Clients:

  • Select First Due Mobile – FedRAMP

Step 3: Install and Open the App

• Select Install. and then open the app:

  • Directly from the App Store, or

  • From the device Home Screen.

Step 4: Log In to First Due

• Enter your username and password. Login credentials are unique and provided by your program administrator.

• Choose the First Due environment that your department is utilizing

  • United States 

  • Canada

Step 5: Allow Required Permissions

During the first login, iOS will prompt for several permissions. These prompts occur only once during initial login.

Location Services

• Select Allow While Using App

• Required for unit tracking functionality.

Motion & Fitness Activity

• Select Allow

• Used to determine elevation/height data.

Notifications

• Select Allow

• Enables alerts and notifications (customizable later).

Critical Alerts

• Select Allow to receive First Due alerts even when Do Not Disturb or Focus modes are enabled.

• This setting can be modified later within the app or iOS settings.

Best Practices

Do’s

• Do verify you are downloading the correct app version (standard vs. FedRAMP).

• Do allow all requested permissions during initial setup for full functionality.

• Do confirm notifications are enabled for operational alerts.

Don’ts

• Don’t deny location access if unit tracking is required.

• Don’t share login credentials with other users.

• Don’t ignore permission prompts during initial login.

Tips & Recommendations

• Permissions can be reviewed or adjusted later in iOS Settings > First Due.

• Departments should include login and permission guidance in onboarding or training materials.

• Restart the device after installation if permissions do not appear as expected.

Troubleshooting & FAQs

Q: I don’t see permission prompts during login. Why?
A: Permission prompts only appear during the first login. If previously denied, they must be re-enabled in iOS Settings.

Q: I downloaded the wrong app version. What should I do?
A: Delete the app and reinstall the correct version from the App Store.

Q: Will denying critical alerts affect notifications?
A: Yes. Critical alerts ensure notifications bypass Focus or Do Not Disturb modes.

Q: Who provides my login credentials?
A: Credentials are issued by your department’s First Due program administrator.