Purpose Statement
This article explains how to enable automatic app updates on an iOS device to ensure the First Due Mobile Response App stays current with the latest features, improvements, and bug fixes. Keeping auto updates enabled helps provide a reliable and optimized experience for field users.
Background Information
The First Due iOS Mobile Response App is regularly updated to introduce enhancements, performance improvements, and critical fixes. Apple’s iOS App Store includes a built-in setting that allows apps to update automatically without requiring manual intervention from the user.
Auto updates are especially important for Fire and EMS personnel, as they help ensure compatibility with backend updates, reduce troubleshooting issues in the field, and minimize downtime caused by outdated app versions.
Prerequisites:
An Apple iOS device (iPhone or iPad)
Access to the iOS Settings app
The First Due Mobile Response App installed
An active Apple ID with App Store access
Required Permissions
- Admin>Allow mobile app sign in: Allows user to sign into the Mobile App
- Admin>Allow Offline Sign in: Allows user to sign into the Mobile App while Offline
Video
Step-by-Step Guide
Step 1: Access the iOS Home Screen
Press the Home button or swipe up (depending on device model) to access the iOS Home Screen. Then Locate and select the Settings app on the device.
Step 3: Navigate to App Store Settings
Scroll down within Settings, Select Apps, then Select App Store.
Step 4: Enable App Updates
Locate the App Updates toggle & Ensure the toggle is turned ON.
When enabled, iOS will automatically download and install updates for the First Due Mobile Response App as they are released.
Best Practices
Do’s
Do keep App Updates enabled on all department-issued iOS devices.
Do connect devices to Wi-Fi regularly to allow updates to download automatically.
Do verify updates are installed after major First Due feature releases.
Don’ts
Don’t disable automatic updates unless directed by IT or department policy.
Don’t rely on outdated app versions during emergency response operations.
Tips & Recommendations
Enable Automatic Downloads while charging overnight to avoid battery drain.
Encourage field users to restart their devices periodically to ensure updates are fully applied.
Departments with managed devices should align this setting with their Mobile Device Management (MDM) policies.
Troubleshooting & FAQs
Q: The First Due app is not updating automatically. What should I check?
A: Confirm that App Updates are enabled in iOS Settings and that the device has an active internet connection.
Q: Do I need to open the App Store to update First Due?
A: No. When auto updates are enabled, updates install automatically in the background.
Q: Will automatic updates affect app data or settings?
A: No. Updates do not remove user data or configuration within the First Due app.
Q: Can departments force this setting on devices?
A: Yes. Departments using an MDM solution can enforce auto-update behavior across managed devices.