Purpose Statement
This article explains the different ways users can begin a Hydrant Service Test or Flow Test within First Due. These testing workflows allow departments to document hydrant condition, verify water supply performance, and maintain accurate hydrant maintenance records.
By understanding the different entry points available in the system, users can start hydrant testing from the workflow that best matches their operational needs, whether working from the office or in the field.
Background Information
Hydrant testing is a critical part of water supply management and operational readiness. First Due provides multiple ways to initiate Service Tests and Flow Tests to support different workflows used by fire departments.
Users can begin hydrant testing from several areas within the platform, including:
The Hydrant List
The Hydrant Map
The Pre-Plans Map
The Response Module Responder View
These options allow personnel to start testing based on how they are interacting with hydrant data, whether through a list view, geographic map, or operational response interface.
Required Permissions
Users must have appropriate hydrant permissions enabled to initiate testing workflows. Typical permissions include:
Hydrant Module Access
Hydrant View Permissions
Hydrant Service Test Permissions
Hydrant Flow Test Permissions
Administrators can configure these permissions within the User Role settings.
Video
Step-by-Step Guide
Method 1: Starting a Test from the Hydrant List
Navigate to the Hydrants Module.
Select Hydrant List.
Use the Advanced Search filters at the top of the page to locate the desired hydrant.
If available, select a Saved View to quickly filter hydrants.
Locate the hydrant in the list.
In the Actions column, select either:
Begin Service Test, or
Begin Flow Test.
This is the most common method used for hydrant testing management.
Method 2: Starting a Test from the Hydrant Map
Navigate to the Hydrants Module.
Open the Hydrant List.
Select the Map Icon.
Locate the hydrant marker on the map.
Click the hydrant marker to open the hydrant details.
Select Begin Service Test or Begin Flow Test.
This option is useful when locating hydrants geographically during field operations.
Method 3: Starting a Test from the Pre-Plans Map
Navigate to the Pre-Plans Module.
Open the Map View.
Locate the hydrant on the map.
Select the hydrant marker.
Choose Begin Service Test or Begin Flow Test.
This method is helpful when reviewing hydrants during pre-plan updates or inspections.
Method 4: Starting a Test from the Response Module (Responder View)
Navigate to the Response Module.
Open the Responder View.
Select the hydrant on the map.
Choose Begin Service Test or Begin Flow Test.
Note:
This functionality is only available in the Web Responder View.
Users cannot initiate hydrant testing from the Response map in the mobile app.
Best Practices
Use Advanced Search filters to quickly locate hydrants needing testing.
Create Saved Views for hydrants due for inspection or testing.
Utilize Map views when conducting hydrant testing in the field.
Ensure hydrant data is reviewed before beginning a test to avoid duplicate entries.
Confirm testing workflows align with your department’s hydrant maintenance schedule.
Troubleshooting & FAQs
Why can't I start a service or flow test from the Response map on mobile?
Hydrant testing from the Response module is currently only supported in the Web Responder View. Mobile users should use the Hydrant List or Pre-Plans Map to begin testing.
I don't see the option to begin a service or flow test. Why?
Your user role may not have the required hydrant testing permissions. Contact your department administrator to update your role permissions.
What is the difference between a Service Test and a Flow Test?
A Service Test typically evaluates hydrant condition and operational functionality, while a Flow Test measures water flow and pressure performance.