Purpose Statement

This article explains how to document external resources associated with a fire investigation within the system. Properly recording agencies, contacts, insurance details, and related companies ensures accurate reporting, supports compliance, and provides a complete investigative record.

Background Information

During fire investigations, multiple external entities—such as assisting agencies, insurance providers, and third-party companies—may be involved. Capturing this information in a centralized location helps improve coordination, maintain accountability, and ensure all relevant details are accessible for reporting and legal purposes.

This feature is commonly used by investigators, supervisors, and administrative personnel responsible for managing investigation records.

Required Permissions

Users must have the following permissions:

• Access to the Fire Investigation module
• Permission to view and edit investigation records
• Permission to add and modify investigation resources

Contact your system administrator if you do not have the appropriate permissions.

Video

Step-by-Step Guide
 

1. Navigate to the Investigation Record

1. From the main menu, go to Fire Investigation
2. Select Investigation List

1. Locate the relevant investigation

2. Click Edit

   

    

2. Access Investigation Resources

1. Within the investigation record, locate the left-hand menu

2. Select Investigation Resources

   

    

3. Enter Resource Request Details

1. Document the date and time resources were requested
2. Enter the requesting agency name
3. Add the contact person within the agency

4. Provide the contact phone number

   

    

4. Document Receiving Agency Information

1. Enter the agency receiving the resources
2. Add the individual contact name
3. Provide their contact information

4. 

    

5. Add Additional Agencies (Optional)

1. Click the blue Add button

2. Enter details for additional agencies and contacts as needed

   

   

6. Add Insurance Information

1. Click the blue Add button under insurance references

   

2. Enter:
   • Contact name
   • Address
   • Phone number
   • Policy number
   • Policy effective date
   • Policy expiration date

3. Include additional details such as:

   • What is insured
   • Policy status
   • Any relevant notes

   

    

7. Add Other Companies (Optional)

1. Click the blue Add button under Other Companies
2. Enter:
   • Company type
   • Company name
   • Account numbers (if applicable)
   • Contact information

3. Provide a detailed narrative describing the company’s involvement

   

    

8. Save the Record

1. Click Save to retain all entered information

   

Best Practices

• Always enter complete and accurate contact information for all agencies
• Include as much detail as possible in insurance and company sections
• Use the narrative field to clarify relationships between entities
• Double-check policy dates and contact numbers for accuracy
• Save frequently to avoid data loss

Troubleshooting & FAQs

Q: I don’t see the Investigation Resources section.
A: Verify that you have the correct permissions and are accessing an editable investigation record.

Q: Can I add multiple agencies or companies?
A: Yes, use the blue Add button to include additional entries.

Q: What happens if I forget to save?
A: Unsaved data will be lost. Always click Save before exiting the record.

Q: Are all fields required?
A: Some fields may be optional, but it is recommended to complete as much information as possible for thorough documentation.