Manually Awarding Call Shifts

Manually Awarding Call Shifts

Purpose

  1. To explain how to manually award a call shift. 


Related Articles



Video 



Directions

1. Click on Scheduling> Call Shifts.





2. Find the call shift that is Ready for Awarding and click the eye. 


Find the call shift that is Ready for Awarding and click the eye.



3. Click the checkmark next to the person that you wish to award the call shift to. 


Click the checkmark next to the person that you wish to award the call shift to.



4. Click on Accept.


Click on Accept.



5. The individual should now appear in green and have Accepted as their status. 


The individual should now appear in green and have Accepted as their status.

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