Manually Awarding Call Shifts
Purpose
- To explain how to manually award a call shift.
Related Articles
Video
Directions
1. Click on Scheduling> Call Shifts.
2. Find the call shift that is Ready for Awarding and click the eye.
3. Click the checkmark next to the person that you wish to award the call shift to.
4. Click on Accept.
5. The individual should now appear in green and have Accepted as their status.
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