Purpose To explain how to manually adjust call shift rankings. Video Directions 1. Click on Scheduling> Call Shifts. 2. Click on Ranking. 3. This qualifier is set up to show a rotating or seniority based list. To manually adjust a individual, select ...
Purpose To give a overview on Call Shift settings. Video Directions 1. Click on Setup. 2. Click on Call Shift Rules. 3. Click on Settings. 4. Here you can: Toggle on or off the candidate method. Toggle on the ability to manually charge call shifts. ...
Purpose To explain how to manually charge a call shift. IMPORTANT: Personnel and Scheduling modules have split. This article and video tell you to access the Personnel Module. You should instead access the Scheduling Module. Important: The Allow ...
Purpose To explain how a individual can respond to Call Shift Notifications. IMPORTANT: Personnel and Scheduling modules have split. This article and video tell you to access the Personnel Module. You should instead access the Scheduling Module. ...
Purpose To explain how to view the history associated with a call shift. Video Directions 1. Click on Scheduling> Call Shifts. 2. At the top, we can navigate to the rankings list, as well as filter down the call shifts we see. We can filter down by: ...