Bulk Updating Call Shift Rankings

Bulk Updating Call Shift Rankings

Purpose

  1. To explain how to Bulk Update Call Shift Rankings. 
  2. This only works for departments utilizing the Hours-based rankings. 

Video 



Directions

1. Click on Scheduling > Call Shifts.





2. Click on Ranking. 


Click on Ranking.



3. Click on the qualifier list that you want to Bulk Update. 


Click on the qualifier list that you want to Bulk Update.



4. Click on Bulk Adjustment.


Click on Bulk Adjustment.



5. Type in the Bulk Adjustment, as well as any notes. Click Save when Done. 


Type in the Bulk. Adjustment, as well as any notes. Click Save when Done.



6. The Bulk Adjustment will apply to all users on the list. 



The Bulk Adjustment will apply to all users on the list.

    • Related Articles

    • Manually Adjusting Call Shift Rankings

      Purpose To explain how to manually adjust call shift rankings. Video Directions 1. Click on Scheduling> Call Shifts. 2. Click on Ranking. 3. This qualifier is set up to show a rotating or seniority based list. To manually adjust a individual, select ...
    • Creating a New Call Shift Rule

      Purpose To explain how to create a Call Shift Rule. Call Shift Rules determine how users will rotate on their Rankings Lists, as well as allow you to pre-build tiers for specific Call Shifts. Video Directions 1. Click on Scheduling > Setup. 2. Click ...
    • Call Shift Settings Overview

      Purpose To give a overview on Call Shift settings. Video Directions 1. Click on Scheduling > Setup. 2. Click on Call Shift Rules. 3. Click on Settings. 4. Here you can: Toggle on or off the candidate method. Toggle on the ability to manually charge ...
    • Viewing Call Shift History

      Purpose To explain how to view the history associated with a call shift. Video Directions 1. Click on Scheduling> Call Shifts. 2. At the top, we can navigate to the rankings list, as well as filter down the call shifts we see. We can filter down by: ...
    • Call Shift Ranking Details

      Purpose To explain how to view individual Call Shift details on the rankings list. This allows you the ability to view all Call Shifts that have been sent to the individual, which ones they accepted or were awarded, and the details of the specific ...