Purpose To explain how to manually adjust call shift rankings. Video Directions 1. Click on Scheduling> Call Shifts. 2. Click on Ranking. 3. This qualifier is set up to show a rotating or seniority based list. To manually adjust a individual, select ...
Purpose To give an overview on Call Shift settings. Related Article Call Shift Notification Options Video Directions 1. Click on Scheduling > Setup. 2. Click on Call Shift Rules. 3. Click on Settings. 4. With the Candidate Method turned off, you can: ...
Purpose To explain how to create a Call Shift Rule. Call Shift Rules determine how users will rotate on their Rankings Lists, as well as allow you to pre-build tiers for specific Call Shifts. Video Directions 1. Click on Scheduling > Setup. 2. Click ...
Purpose To explain how to view the history associated with a call shift. Video Directions 1. Click on Scheduling> Call Shifts. 2. At the top, we can navigate to the rankings list, as well as filter down the call shifts we see. We can filter down by: ...
Purpose To explain the Call Shift Hours Settings within the Scheduling Module. Video Directions 1. Click on Scheduling > Setup. 2. Click on Call Shift Rules. 3. Click on Hours Settings. 4. Here we can determine: When will Call Shifts Hours be ...