Purpose To explain how to manually adjust call shift rankings. Video Directions 1. Click on Scheduling> Call Shifts. 2. Click on Ranking. 3. This qualifier is set up to show a rotating or seniority based list. To manually adjust a individual, select ...
Purpose To explain how to create a Call Shift Rule. Call Shift Rules determine how users will rotate on their Rankings Lists, as well as allow you to pre-build tiers for specific Call Shifts. Video Directions 1. Click on Scheduling > Setup. 2. Click ...
Call Shift Settings Overview Purpose Statement The Call Shift Settings feature allows administrators to configure and customize how call shifts are managed within the scheduling module. This centralized configuration ensures consistent call shift ...
Purpose To explain the Bulk Change feature on the Shift Board. Video Directions 1. Click on Scheduling > Shift Board. 2. Click on More Options> Bulk Change. 3. Select the users that you want to switch to different assignments on the Shift Board. 4. ...
Purpose To explain how to view the history associated with a call shift. Video Directions 1. Click on Scheduling> Call Shifts. 2. At the top, we can navigate to the rankings list, as well as filter down the call shifts we see. We can filter down by: ...