Viewing Call Shift History

Viewing Call Shift History

Purpose 

  1. To explain how to view the history associated with a call shift. 

Video 



Directions 

1. Click on Scheduling> Call Shifts.





2. At the top, we can navigate to the rankings list, as well as filter down the call shifts we see. We can filter down by:
  • Call Shift ID
  • Started On 
  • Status
  • Assignment
  • Qualifier





3. We can start a new call shift, as well as filter down the columns that we see. 


We can start a new call shift, as well as filter down the columns that we see.



4. We can see the status of call shifts. 
  • Pending call shifts will be in y.
  • Filled call shifts will be in green. 
  • Not filled call shifts will be in red.
  • Ready for Awarding call shifts will be in orange. 


We can see the status of call shifts.



5. We can view the details of a call shift by selecting the eye, or we can delete a call shift by selecting the trashcan.


We can view the details of a call shift by selecting the eye, or we can delete a call shift by selecting the trashcan



6. When viewing the Call Shift history, you can see the details about the call shift, as well as who was contacted and their response. 



When viewing the Call Shift history, you can see the details about the call shift, as well as who was contacted and their response.



7. Click on notes to see any notes associated with the call shift. 


Click on notes to see any notes associated with the call shift.



8. Here you can view any notes already associated with the call shift, as well as the ability to add a note. 


Here you can view any notes already associated with the call shift, as well as the ability to add a note.






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