Manually Charging a Call Shift

Manually Charging a Call Shift

Purpose

  1. To explain how to manually charge a call shift. 
  2. Charging a Call Shift User moves them on the rankings list, but does not award them the Call Shift. You are moving them on the rankings list, without requiring them to work.
Warning
Important: The Allow Manual Charging feature must be turned on in Scheduling>Setup> Call Shift Rules> Settings. 


Video 



Directions

1. Starting from within a call shifts history, we can see that the individual who accepted the call shift has been charged. 
  1. This can vary depending on how your department has individuals move on the Rankings lists. 


Starting from within a call shifts history, we can see that the individual who accepted the call shift has been charged.



2. To charge an individual, select the plus sign. 


To charge a individual, select the plus sign.



3. Click on Charge. The individual will then be charged and move on the rankings list. 


Click on Charge. The individual will then be charged and move on the rankings list.



4. To uncharge a individual, select the minus sign in the actions column. 


To uncharge a individual, select the minus sign in the actions column.



5. Click on Uncharge. They will not receive any ranking change for the call shift. 


Click on Uncharge. They will not receive any ranking change for the call shift.




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