Purpose

This article provides an overview of the Training subscription tiers available in First Due and the features included with each option.

First Due offers Basic Training, Advanced Training, and a separate module for Evaluations. Understanding the differences between these options helps departments identify which training management tools are available within their subscription and determine which additional capabilities may support their training programs.

Background Information

First Due's Training solutions are organized into two primary subscription tiers, with an optional add-on for performance and competency evaluations.

• Basic Training: Provides core training management tools to build and maintain a strong training foundation.
• Advanced Training: Includes all Basic Training features, plus additional tools for creating online courses, developing quizzes, and accessing optional third-party training content.
• Evaluations (Add): Provides performance and competency assessment tools that can be added to either Basic Training or Advanced Training.

Important: All features included in Basic Training are also included in Advanced Training. The Evaluations module is available to be added with either subscription tier and is not automatically included in Advanced Training.

Training Subscription Tiers

Basic Training

Core training management tools to build a strong foundation.

Basic Training includes the essential tools departments need to organize, document, and manage training activities.

Included Features:

1. Training Dashboard— View and monitor training information from a centralized dashboard. 
2. Log Training — Record training activities and maintain training records.
3. Training Plans — Organize and manage training plans.
4. Credentials (formerly Certifications) — Manage personnel credentials and certifications.
5. Scheduled Training (formerly Training Classes) — Organize and manage scheduled training activities.
6. Course Builder — Create instructor-led and drill training courses. Other Course Builder capabilities require Advanced Training. 

Advanced Training

Everything in Basic, plus powerful tools to create and expand training.

Advanced Training includes all four features available in Basic Training, along with additional tools designed to support course development, knowledge assessments, and online training content.

Included Features:

1. Training Dashboard— View and monitor training information from a centralized dashboard. 
2. Log Training 
3. Training Plans 
4. Credentials (formerly Certifications)
5. Scheduled Training (formerly Training Classes)
6. Course Builder — Create training courses.
7. Quiz Builder — Build quizzes to assess knowledge.
8. Content Partner Online Course Libraries — Expanded course-builder capabilities to include online course building and access optional online training content from supported third-party providers.

Optional Content Partners:

• Axene
• Air Methods
• Fire Engineering Training
• Action Training Systems

Note: Content partner libraries are optional offerings associated with Advanced Training. Access to individual partner libraries may depend on additional subscription arrangements.

Evaluations 

Performance and competency tools to validate and track skills.

Evaluations is a separate module that can be added and is designed to support departments in assessing and tracking personnel performance and competency.

Evaluations can be paired with either Basic Training or Advanced Training.

Included Features:

1. JPR / Skill Assessments — Assess and track personnel performance against job performance requirements and skills.
2. Task Books (Coming Soon) — A planned feature for tracking task book-based competency development.

Important: Evaluations is a separate module and is not included with either Basic Training or Advanced Training. Task books are actively in development and not currently available.

Training Subscription Feature Comparison

The following table provides a side-by-side comparison of feature availability across subscription options.

Understanding the table:

• ✓ — Included with the indicated subscription.
• — — Not included as part of that subscription.
• Coming Soon — Planned functionality that is not yet available.

The Evaluations column represents features provided by the separate add-on. Customers with Basic Training or Advanced Training can obtain Evaluations functionality by adding Evaluations to their subscription.

Choosing the Right Training Subscription

Each subscription option supports different training management needs.

Basic Training is designed for departments that need tools to document training, organize training plans, manage credentials, and schedule training activities.

Advanced Training is designed for departments that want all Basic Training functionality, along with tools to create online courses, build quizzes, and expand training opportunities through optional online content libraries.

Evaluations is designed for departments that want to assess and track personnel skills and competencies in addition to their existing training management capabilities.

Departments can use either Basic Training or Advanced Training as their foundation and add Evaluations when competency assessment tools are needed.

Best Practices

• Review your department's training needs. Identify which tools are needed for training documentation, course development, and competency assessments.
• Understand which features are included. Advanced Training includes all Basic Training features, but Evaluations is a separate add-on.
• Consider optional content libraries. Departments interested in third-party online courses should review available content partner options.
• Recognize updated feature names. Credentials was formerly called Certifications, and Scheduled Training was formerly called Training Classes.
• Check feature availability. Task Books are coming soon and should not be considered an available feature until officially released.

Troubleshooting & FAQs

Does Advanced Training include everything available in Basic Training?

Yes. Advanced Training includes all six Basic Training features, along with Course Builder, Quiz Builder, and optional Content Partner Online Course Libraries.

Is Evaluations included with Advanced Training?

No. Evaluations is a separate add-on that can be paired with either Basic Training or Advanced Training.

Can I add Evaluations to Basic Training without upgrading to Advanced Training?

Yes. Evaluations can be added to either Basic Training or Advanced Training.

Is Course Builder available with Basic Training?

Yes. Basic Training includes a limited version of Course Builder that allows users to create instructor-led and drill training courses.

What is the difference between Course Builder in Basic and Advanced Training?

Basic Training supports creating instructor-led and drill training courses only. Advanced Training provides expanded Course Builder capabilities for online courses.

Do I need Advanced Training to use Course Builder?

No. Course Builder is available in both tiers. However, departments requiring functionality beyond instructor-led and drill training course creation will need Advanced Training.  

Are Content Partner Online Course Libraries automatically included with Advanced Training?

No. Content partner libraries are optional offerings. Available partners include Axene, Air Methods, Fire Engineering, and Action Training Systems.

What happened to Certifications and Training Classes?

These features have been renamed:

• Certifications is now Credentials.
• Training Classes is now Scheduled Training.

Are Task Books currently available?

No. Task Books is a planned feature within the Evaluations module and is currently designated as Coming Soon.

How can I determine which Training subscription my department has?

Contact your department's First Due administrator or First Due representative to confirm your current subscription and available options.