ePCR Degraded Connection Offline Mode

• What - ePCR now supports Degraded Connection Offline Mode, allowing users to continue documenting patient care when an internet connection is technically available but too slow for reliable ePCR use. When enabled, ePCR can treat a degraded connection as offline and use its existing offline functionality rather than waiting for slow network responses. This behavior is isolated specifically to ePCR; other First Due modules continue using the available network connection normally.
• Why - Field personnel often work in areas where cellular or Wi-Fi service is available but performs too slowly to support dependable documentation. Previously, ePCR could transition to offline functionality when connectivity was completely lost, but a slow connection could still cause delayed saves, slow loading, or workflows that appeared unresponsive. This enhancement helps keep patient care documentation responsive in poor-connectivity environments while avoiding unnecessary offline behavior across other First Due modules.
• How -
• Offline Documentation must be enabled for the agency before Degraded Connection Offline Mode can be used.
• Degraded connection handling is disabled by default for individual users.
• From the ePCR List, open Settings and enable Treat slow connection as offline.
• When the connection is performing normally, ePCR continues operating online as usual.
• When the connection is available but determined to be too slow for reliable ePCR use, ePCR can use its offline functionality instead of waiting for the degraded connection.
• Once the connection is suitable for normal operation again, ePCR can resume its standard online behavior.
• This functionality applies only to ePCR. Other First Due modules, including Fire Inspection and Incident Command, continue using the available network connection.
• Note: The Treat slow connection as offline preference is stored locally in the user's browser and may need to be enabled separately when using a different browser or device.

• Use Case - A medic is completing an ePCR in an area with weak cellular service. Although the device still shows an active network connection, network responses are too slow for dependable documentation. With Treat slow connection as offline enabled, ePCR can use offline functionality so the medic can continue documenting without waiting for the degraded connection. Meanwhile, other First Due modules continue using the available network normally.