Purpose Statement
The Ownership Status Request process allows Community Connect administrators to review and manage property ownership transfer requests submitted by residents or business users. Administrators can review supporting documentation, approve valid ownership transfers, or deny requests while maintaining an audit history of ownership changes.
Background Information
When a user attempts to register a property that is already associated with an existing Community Connect account, an ownership transfer request is created. This request remains in a Pending Review status until it is reviewed by an authorized administrator.
During the review process, administrators can:
- Review the ownership conflict.
- Read the user's appeal reason.
- View supporting documentation.
- Approve or deny the ownership transfer.
- Monitor ownership status from the Users list.
Required Permissions
Users typically need permissions related to:
- Community Connect Administration
- User Management
- Manage Ownership Requests
- View User Records
Permissions may vary by agency configuration.
Video
Step-by-Step Guide
1. Navigate to the Users List
- Navigate to the Community Connect module.
- Select Users.
2. Filter for Pending Ownership Requests
- Locate the Ownership Status filter.
- Select Pending Review from the dropdown.
- Select Apply to display users awaiting review.
3. Open the Ownership Request
- Locate the user whose ownership request you want to review.
- Select the pencil icon in the Actions column.
4. Review the Ownership Request
Within the ownership request, review the following information:
- Conflict Warning
- Appeal Reason
- Evidence Submission
To review uploaded documentation, select the eye icon.
After reviewing the request, choose one of the following:
- Approve Transfer
- Deny Transfer
5. Approve an Ownership Transfer
- Select Approve Transfer.
- Review the Transfer History.
- After approval, the Actions column displays a checkmark next to the current property owner, indicating the active owner.
6. Deny an Ownership Transfer
- To deny the request, either:
- Select the Deny Transfer button, or
- Select the checkmark in the Actions column to revoke the ownership transfer.
- Continue to the denial confirmation.
7. Enter a Reason for Denial
- Enter the Reason for Denial.
- Select Confirm Deny.
8. Save Your Changes
- After approving or denying the ownership request, select Save.
9. Verify the Updated Ownership Status
- Return to the Users list.
- Review the Ownership Status column to confirm the request has been updated.
Best Practices
- Review all submitted documentation before approving a transfer.
- Verify the appeal reason aligns with the supporting evidence.
- Provide clear, detailed reasons when denying a request.
- Complete ownership reviews promptly to minimize delays for residents and business owners.
- Periodically review pending requests to ensure timely processing.
Troubleshooting & FAQs
Why is an ownership request in Pending Review?
The property is already associated with another Community Connect account and requires administrative review before ownership can be transferred.
How do I view the supporting documentation?
Select the eye icon next to the evidence submission to review uploaded documents.
What happens when I approve a transfer?
Ownership is transferred to the approved user, and the Transfer History is updated to identify the current property owner.
Can I deny a transfer request?
Yes. Select Deny Transfer (or the checkmark, if applicable), provide a reason for denial, and confirm the action.
Where can I verify the final ownership status?
The updated status is displayed in the Ownership Status column on the Users list.