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Knowledge Center

CC: Adding a New User

Purpose Statement

This article explains how to add a new user to the Community Connect module in First Due. This process enables departments to grant residents or businesses access to submit and manage property and safety information, improving pre-incident planning and community engagement.

Background Information

Community Connect allows fire departments and EMS agencies to collect critical property and occupancy data directly from the public. Users can be categorized as:

  • Residential (Community Connect): Individual residents submitting household information
  • High Hazard (Business/Commercial): Businesses providing detailed operational and safety data

The key difference between these user types is the required fields during account creation, with High Hazard users requiring more complete data for compliance and operational readiness.

Required Permissions

To add new users in Community Connect, the following permissions are typically required:

  • Community Connect: User Management (Create/Edit)
  • Community Connect: Admin or Supervisor access
  • System Admin (in some configurations)

Video


 

Step-by-Step Guide


1. Navigate to Community Connect Users

  1. Click the First Due icon in the upper-left corner
  2. Scroll through the module stack
  3. Select Community Connect

  4. Click on Users

 

2. Access the User List

  1. You will be directed to the User List
  2. This page displays all existing Community Connect users
     

3. Create a New User & Enter Information

  1. Click the New User button

     

  2. Select the User Type:
    • High Hazard (Business)

    • Community Connect (Residential)

       

  3. Enter user details based on the selected type:
  • For High Hazard Users (Business):
    • Email (required)
    • Password (required)
    • Name (required)
    • Phone (required)
    • Address (required)
  • For Residential Users:
    • Email (required)
    • Password (required)
    • Name (required)
    • Address (required)
    • Phone (optional)

 

4. Set Account Status and Save User

  1. Choose whether the account is:
    • Active
    • Inactive
  2. Click Create

  3. Confirm the user now appears in the User List

     

Best Practices

  • Ensure accurate email addresses to prevent login issues
  • Use High Hazard accounts only for verified businesses
  • Set accounts to Inactive if information is incomplete
  • Double-check address data for mapping and pre-plan accuracy
  • Standardize naming conventions for easier user management

Troubleshooting & FAQs

Q: Why can't I create a user?
A: Verify that all required fields are completed based on the selected user type.

Q: What’s the difference between Residential and High Hazard users?
A: High Hazard users (businesses) require all fields, including phone number, while residential users do not require a phone number.

Q: The user doesn’t appear after creation—what should I do?
A: Refresh the user list and confirm filters are not hiding the new user.

Q: Can I edit a user after creation?
A: Yes, users can be edited from the User List if you have appropriate permissions.