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CC: Address Verification

Purpose Statement

  • The purpose of this process is to validate user-submitted addresses within the Community Connect module.
  • Verifying addresses ensures:
    • Users are within your agency’s jurisdiction
    • Accurate data collection for emergency response and reporting
    • Proper access to Community Connect profile features

Background Information

  • Community Connect allows residents to create profiles tied to their address.
  • Address verification is a required step before users can fully access and build out their profiles.
  • Agencies must review and approve or deny submitted addresses to maintain data integrity and jurisdictional accuracy.
  • Common use cases include:
    • Confirming residency within service areas
    • Preventing invalid or out-of-area registrations
    • Supporting pre-incident planning efforts

Required Permissions

  • Users must have permissions to:
    • Access the Community Connect module
    • View and manage user records
    • Edit user details (including address status)
  • Recommended roles:
    • Administrator
    • Data Manager
    • Supervisor

Video

Step-by-Step Guide

  1. Navigate to Community Connect Users
    • Click the First Due logo
    • Select Community Connect

    • Click Users



       

  2. Filter for Addresses Needing Review

    • Locate the Filter Bar
    • Find Address Status
    • Select Review Needed
    • Click Apply


     

  3. Open the User Record
    • Review the filtered list of users
    • Click the Pencil Icon next to a user

    • This opens the Update User modal



       

  4. Verify the Address

    • Review whether the address is within your agency’s jurisdiction
    • If the address IS valid:
      • Click Verify
      • Click Save
      • Result:
        • User gains access to complete their Community Connect profile
    • If the address IS NOT valid:
      • Click Not Approved
      • Click Save
      • Result:
        • User receives an email notification explaining the denial


     

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Important Note:

If an entered address matches an address inside your jurisdiction and there are no conflicts with the record (like a prior owner or a misspelled street name), the address will automatically come through as "Confirmed" and the resident can proceed to access their account. 

Best Practices

  • Regularly review pending address verifications to avoid user delays
  • Use jurisdiction maps or CAD integrations (if available) to confirm boundaries
  • Ensure consistency among reviewers when approving/denying addresses
  • Do:
    • Verify promptly
    • Double-check unclear or borderline addresses
  • Don’t:
    • Approve addresses outside your service area
    • Leave requests pending for extended periods

Troubleshooting & FAQs

  • Q: Why can’t I see the “Review Needed” filter?
    • A: Confirm you have the correct permissions to view and manage users.
  • Q: User says they didn’t receive a denial email
    • A:
      • Verify the email address is correct
      • Ask the user to check spam/junk folders
  • Q: Address appears valid but isn’t recognized
    • A:
      • Cross-check with GIS/CAD system
      • Confirm formatting or spelling issues
  • Q: What happens after approval?
    • A:
      • The user can log in and complete their Community Connect profile