Purpose Statement

The Ownership Status Notification feature in the Community Connect module ensures that your team is immediately alerted when a user attempts to claim a property that already has an existing owner. This enables quick review and response to ownership change requests while maintaining accurate property ownership records.

Background Information

Community Connect allows residents to interact with property records. In cases where a property already has an assigned owner, additional verification is required before ownership changes are approved. This notification system ensures designated personnel are informed of these requests in real time, improving response time, data accuracy, and accountability.

Common use cases include:

• Preventing duplicate or incorrect ownership claims
• Reviewing disputed property ownership
• Managing ownership transitions efficiently

Required Permissions

Users responsible for managing ownership notifications must have the following permission enabled:

• Community Connect → Ownership Request Notification Setup

This permission allows users to configure who receives notifications for ownership requests.

Video

Step-by-Step Guide
 

Step 1: Configure User Permissions

1. Navigate to the Administration Module
    
2. Select Roles & Permissions
   
   
   
    
3. Locate the user(s) responsible for managing ownership notifications
   
    
4. Click the Edit (pencil icon) in the Action column
   
   
   
    
5. Select the Permissions tab at the top
   
   
   
    
6. Scroll to the Community Connect section in the left panel
   
   
   
    

7. Locate Ownership Request Notification Setup
   
   

    

8. Toggle this permission ON
   
   
    
9. Click Save (if applicable)

Step 2: Access Notification Settings

1. Navigate to the Community Connect Module
    
2. Select the Users section
   
   
   
    
3. Click the Notifications tab at the top of the page
   
   

Step 3: Assign Notification Recipients

1. View the list of current users receiving notifications
   
   
   
    
2. To add a user:
   • Type the user’s name in the search field and select them
     
     
     
      
3. To add a team:
   • Search and select from available teams (if configured)
     
     
      
4. To remove users or teams:
   • Use the Delete/Remove option next to their name
     
     
      
5. Click Save at the bottom of the screen to apply changes

Best Practices

• Assign notifications to multiple users or a team to avoid missed requests
• Regularly review notification recipients to ensure accuracy
• Use teams for easier long-term management instead of individual users
• Ensure all assigned users understand the ownership verification process
• Always click Save after making changes

Troubleshooting & FAQs

Q: Why am I unable to edit notification settings?
A: Verify that your role includes the Ownership Request Notification Setup permission.

Q: Notifications are not being received—what should I check?
A:

• Confirm users are added in the Notifications section
• Ensure changes were saved
• Verify user accounts are active

Q: Can I assign notifications to a group instead of individuals?
A: Yes, teams can be added if they are configured in your system.

Q: What happens if no users are assigned?
A: Ownership requests may go unreviewed, leading to delays or inaccurate records.