Purpose Statement
The purpose of this feature is to allow administrators to reset a Community Connect user’s password when the user is unable to access their account. This ensures continued access to the platform while maintaining account security through controlled password management.
Background Information
Community Connect enables external users (such as residents or community members) to interact with your agency through First Due. Occasionally, users may forget their passwords or require administrative intervention to regain access.
This process allows authorized personnel to quickly locate a user and assign a temporary password, which can then be communicated securely to the user for login.
Common use cases include:
- Forgotten passwords
- Locked-out accounts
- Initial password resets for newly created users
Required Permissions
To reset a Community Connect user password, the following permissions are typically required:
- Access to the Community Connect module
- User Management or Edit User permissions within Community Connect
If permissions are restricted, contact your system administrator.
Video
Step-by-Step Guide
- Access the Community Connect Module
- Open the main navigation menu
- Scroll down and select Community Connect
- Navigate to Users
Click on Users to open the Community Connect user list
- Locate the User
- Use the basic filter or expand to advanced filters
- Enter relevant search criteria (e.g., name, email)
Click Apply to filter results
- Alternatively, scroll through the user list manually
- Open User Settings
- Find the desired user
Click the pencil icon under the Actions column
- Reset the Password
Locate the Password field
- Enter a temporary password
- Save Changes
Click Save to apply the new password
Best Practices
- Always assign a secure temporary password (mix of letters, numbers, symbols)
- Communicate the temporary password through a secure channel
- Instruct users to change their password immediately after login
- Avoid reusing common or previously used passwords
- Document password resets if required by departmental policy
Troubleshooting & FAQs
Q: I cannot find the user in the list
- Ensure filters are cleared or adjusted correctly
- Try using broader search criteria
Q: The Save button is not working
- Confirm all required fields are completed
- Verify you have the necessary permissions
Q: User still cannot log in after reset
- Confirm the correct username/email is being used
- Ensure there are no extra spaces in the password
- Have the user try copying and pasting the password
Q: Can users reset their own passwords?
- Yes, if self-service password reset is enabled in your system configuration