New Features

Offline Maps

• What - Introduced offline map support powered by ArcGIS, allowing responders to access critical mapping information even when network connectivity is unavailable. Users can now download map data for offline use, including preplans, hydrants, response areas, and other operational map layers. This enhancement provides a reliable offline mapping experience for field operations and establishes the foundation for expanded offline capabilities in future releases.
• Why - This enhancement ensures responders can continue accessing essential geographic information in areas with limited or no cellular connectivity. By making critical map data available offline, users can maintain situational awareness, navigate operational areas, and access pre-incident planning information regardless of network availability.
• How
  • Navigate to the application's Offline Maps section.
  • Download the desired offline map area before operating without connectivity.
  • Open the responder map while offline.
  • View available map layers, including supported preplans and hydrants.
  • The application automatically uses downloaded offline data when a network connection is unavailable.
• Use Case - A responder operating in a remote response district or disaster area with limited cellular coverage can continue viewing hydrants, preplans, and incident locations using previously downloaded offline maps, ensuring uninterrupted operational awareness throughout the incident.

Feature Enhancements

Configurable Dispatch Map Zoom Preference

• What - Added a configurable map zoom preference for dispatch centering, allowing users to choose how closely the map centers on dispatched incidents. Users can select a broader operational view or a more detailed incident-focused perspective based on their preferred workflow.
• Why - This enhancement provides greater flexibility for responders by allowing map behavior to better match operational preferences, improving navigation efficiency and situational awareness.
• How
  • Navigate to Preferences.
  • Locate the Dispatch Centering Zoom option.
  • Select the desired zoom level.
  • Open a dispatched incident.
  • The responder map automatically centers using the selected zoom preference.
• Use Case - A company officer who prefers to view surrounding response resources can choose a wider zoom level, while a responding apparatus can select a closer zoom level to focus on the incident destination.

Improved ArcGIS Map Performance and Consistency

• What - Enhanced ArcGIS map performance and reliability through improvements to custom basemap loading, response layer rendering, map technology switching, and overall map consistency. The responder map now more reliably maintains user position when switching between Google Maps and ArcGIS, restores previously missing response layers, and improves loading performance for custom ArcGIS basemaps.
• Why - These enhancements improve map usability and reduce interruptions caused by inconsistent rendering or map behavior, allowing responders to focus on operational activities rather than map performance.
• How
  • Open the Responder Map.
  • Switch between supported map providers if configured.
  • Navigate through incidents and response areas.
  • ArcGIS layers, basemaps, and map positioning now load and transition more consistently.
  • No configuration changes are required.
• Use Case - A responder switching between map providers while reviewing multiple incidents experiences smoother transitions, reliable response layer visibility, and consistent map positioning throughout the response workflow.

Improved Connectivity and Live Dispatch Updates

• What - Enhanced application connectivity by introducing centralized network monitoring and improving the reliability of live dispatch updates. The application now more effectively detects network changes and automatically restores live dispatch updates after lifecycle events such as locking and unlocking the device.
• Why - This enhancement improves operational continuity by helping ensure dispatch information continues updating following temporary connectivity interruptions or normal device lifecycle events without requiring users to restart the application.
• How
  • Continue using the application normally.
  • Lock and unlock the device as needed during operations.
  • Network connectivity is automatically monitored.
  • Live dispatch updates reconnect automatically when connectivity becomes available.
  • No user action is required.
• Use Case - A responder temporarily locks their MDT while traveling to an incident. Upon unlocking the device, dispatch updates automatically resume without requiring the application to be restarted.

Fixes

Application Stability and Crash Reductions

• What - Resolved multiple application crashes and Application Not Responding (ANR) conditions affecting common responder workflows. Improvements address stability issues involving map searches, disk cache handling, background location services, logout processing, and application responsiveness, significantly reducing unexpected interruptions during daily use.
• Why - These fixes improve the overall reliability of the mobile application, allowing responders to remain focused on operational activities without disruptions caused by application crashes or temporary unresponsiveness.
• How
  • Continue using the application normally.
  • Stability improvements operate automatically across supported workflows.
  • No user configuration or action is required.
• Use Case - A responder navigating between incidents, maps, and location services experiences fewer interruptions and more consistent application performance during active response operations.

Improved Building Story Display

• What - Fixed an issue where Building Story information could display incorrectly for unmatched addresses. When building story information is available from the dispatch data, it now displays correctly while continuing to handle missing or empty values appropriately.
• Why - This fix ensures responders receive accurate building information regardless of whether an address has been previously matched within the system, improving situational awareness before arriving on scene.
• How
  • Open an incident containing Building Story information.
  • View the Building Story field within the incident details.
  • Valid building story information now displays correctly when available.
  • Empty or unavailable values continue to be handled appropriately.
• Use Case - A responding crew dispatched to an unfamiliar address can view accurate building story information before arrival, helping prepare for multi-story response operations.

Address Search and Route Workflow Improvements

• What - Fixed several user experience inconsistencies within responder map workflows by aligning Android address search behavior with iOS and removing the Start Route action after an incident has been closed. Address searches now clear appropriately after map recentering, and obsolete routing actions are no longer displayed for completed events.
• Why - These improvements reduce user confusion and prevent responders from interacting with outdated navigation actions or stale search results while managing incidents.
• How
  • Perform an address search within the responder map.
  • Recenter the map or close an incident.
  • Search behavior and available route actions now update automatically based on the current workflow.
  • No configuration changes are required.
• Use Case - A responder closing a completed incident no longer sees an outdated Start Route option and can immediately begin working with the next active incident without unnecessary interface clutter.

Fire Station List Refresh Improvements

• What - Improved the refresh behavior of the Fire Station List, ensuring station additions, updates, and removals appear more reliably during active application sessions without requiring users to log out and back in.
• Why - This fix keeps responder information current throughout a user's session and eliminates unnecessary steps previously required to view updated station information.
• How
  • Continue using the Fire Station List normally.
  • Station updates automatically appear as changes are received.
  • No logout or manual refresh is required to view updated station information.
• Use Case - A responder assigned to a newly added station sees the updated station list immediately during the current session without restarting or signing back into the application.

Notification Alert Handling Improvements

• What - Updated notification behavior so alert sounds immediately stop when users interact with or acknowledge a notification. This prevents notification tones from continuing to play unnecessarily after a notification has already been addressed.
• Why - This fix improves the user experience by preventing repetitive or lingering alert sounds that could become distracting during active operations.
• How
  • Receive a notification normally.
  • Select or acknowledge the notification.
  • Notification audio automatically stops immediately.
  • Existing notification workflows remain unchanged.
• Use Case - A responder acknowledging a dispatch notification no longer experiences the alert tone continuing to play after interacting with the notification, reducing unnecessary distractions during emergency response.

Improved Application Diagnostics

• What - Enhanced application diagnostics by expanding Luciq crash reporting with additional client identification information and continuing ongoing crash analysis improvements. These updates improve the quality of diagnostic information available to support teams when investigating application issues.
• Why - Better diagnostic information helps support personnel more quickly identify affected environments, understand issue scope, and accelerate problem resolution while improving overall application reliability.
• How
  • Continue using the application normally.
  • Diagnostic information is automatically collected when supported issues occur.
  • No user action or configuration changes are required.
• Use Case - When an unexpected application issue occurs, support teams can more efficiently identify the affected environment and investigate the reported problem using richer diagnostic information collected automatically by the application.