What - Added a priority incident alert modal for unit users on MDT devices, ensuring incoming dispatch notifications are displayed regardless of which page or module the user is currently viewing in First Due. When a dispatched incident meets the user’s notification criteria, the modal appears immediately and requires the user to choose between Dismiss or Go to Dispatch before continuing.
Why - This improvement helps ensure incoming incidents remain the top priority for responders using MDTs in vehicles. By surfacing dispatch alerts across the application, users can stay focused on their current workflow while still being immediately notified when a new incident requires attention.
How
When an incoming incident meets dispatch notification criteria, the Incident Alert Modal displays automatically.
Select Dismiss to close the modal and return to the current page or workflow.
Select Go to Dispatch to open Web Responder with the sidebar focused on the specific dispatched incident.
Users cannot close the modal using other actions outside of the two provided buttons.
Use Case - A unit user working in another area of First Due, such as reviewing records or using a map-related workflow, receives a new dispatch notification on their MDT. The alert modal appears immediately, allowing them to either dismiss the alert and continue their current task or go directly to the dispatched incident in Web Responder for response details.
Feature Enhancements
Station View Incident Card and Units Redesign
What - Updated the Station View experience to align with the latest Incident Details design patterns by introducing the redesigned Incident Card layout and enhanced Units display. The update includes status-based color coding for both incidents and units, improved visual organization, and new sorting logic to prioritize information more effectively. Incident Cards now present information using the updated UI structure, while Units are displayed using the same styling, ordering, and status indicators found throughout the broader incident management experience for a more consistent and streamlined interface.
Why - This enhancement improves operational awareness by creating a more unified and predictable user experience across incident-related views. Consistent status colors and sorting behaviors help responders quickly identify active, critical, or changing situations without needing to interpret different layouts or visual patterns between screens. Aligning Station View with Incident Details also reduces cognitive load during high-pressure situations and improves usability across desktop and mobile workflows while maintaining performance and responsiveness.
How
Navigate to Station View within the application.
Open any active incident to view the updated Incident Card layout.
Review incidents displayed with updated status-based color indicators.
Observe that incidents are automatically sorted using the new status ordering logic.
View the Units section to see updated styling and status color indicators consistent with Incident Details.
Note that unit ordering is now automatically organized using the updated status priority logic.
No additional configuration or feature enablement is required for this enhancement.
Existing Station View functionality and workflows remain unchanged outside of the visual and organizational improvements.
Use Case - During active response operations, personnel monitoring Station View can now more quickly identify the highest-priority incidents and unit statuses through consistent color coding and sorting behavior. For example, dispatchers or command staff overseeing multiple active incidents can rapidly distinguish escalating situations, identify available or committed units, and maintain situational awareness using the same visual logic already familiar from Incident Details screens, reducing delays and improving operational clarity.
Responder View Auto-Focus Reintroduction
What - Reintroduced automatic incident focus behavior within Responder View, restoring legacy auto-focus functionality for newly dispatched incidents while maintaining compatibility with the current Station View architecture. The enhancement supports configurable display modes, including automatic rotation through active incidents or persistent display of the most recently dispatched incident until a newer incident arrives. The rollout is controlled through a feature flag for selective enablement and future customization support.
Why - This enhancement addresses operational workflow concerns raised after the Station View transition by restoring automated incident focus behavior that responders relied on for rapid situational awareness. Automatically surfacing active incidents reduces manual interaction requirements and helps ensure personnel immediately see newly dispatched calls while monitoring responder workflows on shared or mounted displays.
How
Enable the responder auto-focus functionality using the applicable feature flag configuration.
Open the Responder View interface.
Depending on the configured mode:
The responder display automatically rotates through active incidents.
Or continuously displays the newest active dispatch until another incident arrives.
Existing Station View functionality remains available and compatible.
Incident display updates occur automatically as new dispatches are received.
Use Case - A responder monitoring a mounted station display or MDT automatically sees newly dispatched incidents surface without needing to manually refresh or change screens. During periods of multiple simultaneous incidents, the system can rotate through active calls to maintain operational awareness across the entire response area.
Dispatch Auto-Refresh for Responder View
What - Enhanced the Responder View dispatch experience with automatic real-time incident updates that refresh dispatch information without requiring manual user interaction. New and updated dispatches originating from CAD integrations or web-created incidents now automatically appear and refresh within the responder workflow when the Enable Dispatch Auto-refresh configuration is active.
Why - This enhancement improves operational responsiveness and reduces the risk of users relying on outdated dispatch information during active incidents. Automatic updates ensure responders receive the latest incident details, status changes, and new dispatches immediately without interrupting workflows to manually refresh the application.
How
Navigate to the dispatch auto-update configuration settings.
Verify that Enable Dispatch Auto-refresh is enabled.
Open the Responder View interface.
Dispatches automatically appear and update in real time as incidents are created or modified.
The configuration is enabled by default for supported environments.
Use Case - While monitoring active incidents in the responder workflow, personnel automatically receive updated dispatch information and newly created calls without manually refreshing the incident list, helping crews maintain awareness during high-volume operational periods.
Fixes
Configurable Place Name Display in Incident Details
What - Added configurable support for displaying the Place Name field within web and mobile incident details when CAD systems provide Place Name data. Organizations can now enable or disable Place Name visibility using a dedicated Client Settings configuration, with backend APIs automatically respecting the selected setting and gracefully handling incidents without Place Name values.
Why - This fix improves flexibility for agencies using CAD systems that provide supplemental location naming information while allowing organizations to control how additional incident details appear within operational workflows. Supporting configurable visibility helps maintain cleaner interfaces for agencies that do not use Place Name mappings.
How
Navigate to Client Settings.
Open CAD & Responder → CAD settings.
Enable or disable the Display Place Name option.
Incident details automatically display Place Name values when:
The feature is enabled.
CAD provides Place Name information.
No Place Name field appears when disabled or when no CAD value exists.
Use Case - An agency using CAD-provided facility or landmark names can enable Place Name display to help responders quickly identify known locations directly within incident details, improving situational awareness during dispatch review.
Default 90-Day Dispatch Incident Filter Support
What - Added predefined 90-day filter support to the Dispatch Incident List within the Response module, improving loading performance and reducing excessive data retrieval for large incident histories. The predefined filter is automatically applied to supported environments, reducing the need for users to manually configure date filtering during normal workflows.
Why - This fix improves performance and usability when working with large dispatch datasets by limiting unnecessary historical incident loading. Automatically applying a predefined filter reduces workflow friction and provides more consistent response times across dispatch-related views.
How
Open the Dispatch Incident List within the Response module.
The predefined 90-day filter is automatically applied where configured.
Users can continue modifying filters manually if additional date ranges are required.
Existing dispatch workflows remain unchanged.
Use Case - A responder reviewing recent dispatch history within the Response module can load incident lists more quickly without manually applying date filters, improving usability and reducing delays when working with high-volume incident environments.