The Business Portal uses a credit-based system for ITM report submissions. Service providers must maintain a sufficient credit balance to submit reports to their linked Authorities Having Jurisdiction (AHJs). Each ITM submission consumes credits based on the AHJ's pricing structure.

The credit purchase system integrates with Stripe, a secure payment processing platform that handles all financial transactions.

This integration provides several key benefits:

• Secure payment processing using industry-standard encryption

• Immediate credit availability after a successful purchase

• Automated receipt generation for accounting and record keeping

• Complete transaction history tracking for purchases and credit usage

The Transaction History feature provides full visibility into credit activity by displaying both purchases and credit usage from ITM report submissions. This transparency helps service providers track spending, plan credit purchases, and maintain accurate financial records.

Key Concepts

• Credits: Digital currency used to submit ITM reports

• Purchase Transaction: When credits are bought and added to your balance

• Usage Transaction: When credits are deducted for ITM report submissions

• Receipt: Automated documentation generated for each purchase transaction

Required Permissions

Users must have access to the Business Portal and permission to manage ITM credits.

Recommended permissions include:

• Business Portal Access

• ITM Credits – View Balance

• ITM Credits – Purchase Credits

• ITM Credits – View Transaction History

Permissions are typically assigned by a Business Administrator or Account Administrator.

Video

1. Click on "First Due" Logo.

 

 
 

 

2. Click on ITM Credits. 

 

 
 

 

3. Click on Purchase Credits. 

 

 
 

 

 

4. Type in desired amount you wish to purchase.

 

 
 

 

5. Enter Credit Card Information and click on "Pay". 

 

 
 

 

6. You will see a message indicating purchase was successful. 

 

 
 

 

 

7. Return to the ITM Credits section. 

 

 
 

 

8. This time we are going to click on "Transactions History". 

 

 
 

 

9. Click on any line item to be directed to a Receipt for that transaction.
 

Transaction History shows both the purchase of credits as well as the usage of credits with ITM Submissions.
 
 

 
 

 

10. Example of Receipt. 

 

 

 

Best Practices

• Monitor credit balances regularly to avoid delays when submitting ITM reports.

• Purchase credits in advance if your organization submits reports frequently.

• Download or save receipts for internal accounting and reimbursement processes.

• Review transaction history periodically to track credit usage trends.

• Ensure that only authorized personnel have access to purchasing credits.

Troubleshooting & FAQs

Why are my purchased credits not showing in my balance?
Credits should appear immediately after a successful payment. If they do not, refresh the page or log out and back into the portal. If the issue persists, contact support.

What payment methods are supported?
Credit purchases are processed through Stripe, which supports most major credit cards.

Can I download my receipts?
Yes. Clicking on a transaction in Transaction History opens the receipt, which can be downloaded or printed for your records.

Why do I see transactions that deduct credits?
These are usage transactions, which occur when credits are consumed during ITM report submissions.

Who should manage credit purchases?
Most organizations assign this responsibility to a business administrator, supervisor, or billing manager.