Purpose Statement
The AHJ Management feature in the Business Portal allows service providers to view, manage, and add associations with multiple Authorities Having Jurisdiction (AHJs).
By managing AHJ associations from one location, service providers can more efficiently conduct business across multiple jurisdictions, identify the types of work each AHJ accepts through the Business Portal, and review jurisdiction-specific information and instructions.
Background Information
Service providers may conduct business with multiple fire departments or Authorities Having Jurisdiction (AHJs). The AHJ Management area provides a centralized location for managing these associations.
From My AHJs, service providers can:
- View AHJs currently associated with their Business Portal account.
- Review AHJ contact and demographic information.
- Identify the types of work an AHJ is ready to receive, such as ITM reports or permit applications.
- Filter the AHJ list to quickly locate a jurisdiction.
- Customize the columns displayed in the AHJ list.
- View detailed information and special instructions for an AHJ.
- Search for and add additional AHJs.
Managing these associations can help service providers streamline operations when conducting business across multiple jurisdictions.
Required Permissions
The transcript does not identify specific First Due permissions required to manage AHJ associations.
The user must have access to the Business Portal and the AHJ Management functionality. Additional access or account requirements may apply based on the Business Portal configuration.
Video
Step-by-Step Guide
1. Sign In to the Business Portal
Navigate to the Business Portal and select Sign In.
2. Navigate to AHJ Management
Select the First Due logo to display additional Business Portal options.
Select AHJ Management.
Then, select My AHJs.
3. Review Your Existing AHJs
The My AHJs page displays the fire departments or AHJs that are currently associated with your Business Portal account.
Available information can include:
- AHJ Name
- City
- State
- ZIP Code
- Phone
- Type of Work
- Account Status
The Type of Work information identifies the work that an AHJ is currently ready to receive through the Business Portal, such as ITM reports or Permit applications.
4. Filter the AHJ List
Use the available filters to narrow the list when searching for an existing AHJ association.
The list can be filtered using information such as:
- AHJ Name
- City
- State
- ZIP Code
- Phone
- Account Status
Filters can be especially helpful as the number of AHJs associated with your account increases.
5. Customize the AHJ List Columns
Use the column options to customize the information displayed on the My AHJs page.
For example, you can display only basic information such as AHJ Name, City, and State, or add other information such as Type of Work and Account Status.
Configure the columns based on the information most relevant to your workflow.
6. View Detailed AHJ Information
Locate the AHJ you want to review and select the eye icon.
A detailed view of the selected AHJ opens.
From this view, you can review information provided for the AHJ, including:
- Demographic information
- Special instructions
- Types of work being received through the Business Portal, such as ITM reports or permit applications
Review any available instructions before conducting business with the AHJ.
7. Add a New AHJ
From My AHJs, select Add AHJ.
A window opens displaying AHJs available to add to your Business Portal account.
8. Search for an AHJ
Use the search and filter options to locate the AHJ you want to add.
You can narrow the available AHJs using information such as:
- AHJ Name
- City
- State
- ZIP Code
For example, use the State filter to display AHJs within a specific state.
9. Customize the Search Results
If needed, customize the columns displayed while searching for an AHJ.
You can adjust the columns to show the information most useful for identifying the correct jurisdiction, such as:
- AHJ Name
- City
- State
- ZIP Code
Once you locate the AHJ you want to associate with your Business Portal account, select the AHJ from the list.
Confirm that you have selected the correct jurisdiction before continuing.
10. Add the AHJ Association
Select Add at the bottom of the window.
The selected AHJ is added to your My AHJs list.
You can now access the applicable information for that AHJ and conduct supported business with the jurisdiction through the Business Portal.
Best Practices
- Review My AHJs periodically to confirm the jurisdictions currently associated with your Business Portal account.
- Use filters when managing a large number of AHJ associations to quickly locate the appropriate jurisdiction.
- Verify the AHJ's City, State, and other identifying information before adding an association.
- Review the Type of Work to determine what the AHJ is currently receiving through the Business Portal.
- Use the detailed AHJ view to review any special instructions provided by the jurisdiction.
- Customize your columns to display the information most relevant to your workflow.
- Use state, city, or ZIP Code filters when multiple AHJs have similar names.
- Confirm that you have selected the correct AHJ before selecting Add.
Troubleshooting & FAQs
Where can I see the AHJs currently associated with my Business Portal account?
Navigate to the First Due logo > AHJ Management > My AHJs. This page displays the AHJs currently associated with your account.
How can I tell what type of work an AHJ accepts through the Business Portal?
Review the Type of Work information for the AHJ. This can indicate supported work such as ITM reports or permit applications.
How do I find a specific AHJ in a long list?
Use the available filters to narrow the list by information such as AHJ name, city, state, ZIP Code, phone, email, or account status.
Can I change which columns appear on the My AHJs page?
Yes. Use the column options to customize the information displayed in the AHJ list.
Where can I find an AHJ's special instructions?
Locate the AHJ in My AHJs and select the eye icon. The detailed view displays available AHJ information, including special instructions.
How do I add another AHJ to my Business Portal account?
Navigate to AHJ Management > My AHJs and select Add AHJ. Search or filter for the appropriate jurisdiction, select it, and then select Add.
Can I search for AHJs by state?
Yes. When adding an AHJ, you can use the available filters to narrow the results by state. You can also search using AHJ name, city, or ZIP Code.
Why is it important to review the Type of Work for an AHJ?
The Type of Work identifies the work the AHJ is ready to receive through the Business Portal, such as ITM reports or permit applications.