Purpose Statement
The purpose of the "Resolved" response is to verify that previously identified inspection issues have been fully corrected prior to or during a re-inspection. This status ensures accurate tracking of compliance and confirms that violations no longer exist.
Background Information
The "Resolved" status is a specialized inspection response used during re-inspections or follow-up inspections only. It applies to checklist items that were previously marked as:
- Fail
- Citation
- Corrected
During a re-inspection, inspectors can confirm whether those issues have been properly addressed.
Key behavior to understand:
- Items marked as Corrected during the initial inspection automatically appear as "Resolved" in the re-inspection.
- Previously failed or cited items are surfaced at the top of the checklist for easy review.
- If an issue reoccurs, it can be marked again as Fail or Citation, ensuring continued tracking.
This workflow supports compliance verification and maintains a clear violation history for each occupancy.
Required Permissions
To use the "Resolved" status, users must have:
- Inspection Module Access
- Conduct Inspections permission
- Re-inspection / Follow-up Inspection permission
- Occupancy Access permission
Video
Step-by-Step Guide
1. Complete the Initial Inspection
During the initial inspection, select from the standard responses:
- Pass
- Fail
- Citation
- Corrected
- Not Applicable
2. Initiate a Re-Inspection
- Start a re-inspection for the same occupancy
- Previously flagged items (Fail, Citation, Corrected) will appear at the top
3. Apply the "Resolved" Status
- Review each previously flagged item
- If the issue has been fully fixed:
- Select Resolved
- If the issue persists:
- Select Fail or Citation
4. Complete the Re-Inspection
- If any items remain Fail or Citation, the system may prompt scheduling another re-inspection (based on configuration)
- Resolved items are recorded as compliant and closed
Best Practices
When to Use "Resolved"
- During re-inspections or follow-ups only
- When a previous issue has been fully corrected
- After confirming compliance with applicable codes
- When no further follow-up is needed
When NOT to Use "Resolved"
- When an issue is only partially fixed
- If verification of compliance is uncertain
Additional Tips
- Add detailed notes describing what was corrected
- Include photos to document the resolved condition
- Verify that corrected items remain compliant (especially those auto-marked from "Corrected")
- Use violation history to track recurring issues
Troubleshooting & FAQs
Q: Why don’t I see the "Resolved" option?
A: It only appears during re-inspections and only for items previously marked as Fail, Citation, or Corrected.
Q: What’s the difference between "Corrected" and "Resolved"?
A:
- Corrected = Fixed during the initial inspection
- Resolved = Fixed between inspections and verified during re-inspection
Q: Why are some items already marked as "Resolved"?
A: Items marked as Corrected during the initial inspection automatically carry over as Resolved in the re-inspection.
Q: What happens if an issue comes back after being resolved?
A: You can mark it again as Fail or Citation, ensuring continued tracking and compliance enforcement.
Q: Can I edit a "Resolved" status after completion?
A: Contact your system administrator. Any updates should be fully documented.