iOS - Setting up the Mobile App - Part 1: Downloading and Settings

iOS - Setting up the Mobile App - Part 1: Downloading and Settings

Purpose

  1. To provide guidance on installing and setting up the First Due Mobile app (iOS).


NOTE: This is part 1 of 2 on Setting Up the Mobile App (iOS) .
This article explains how to install and set up the First Due App for iOS devices and configuring notifictions. Please see Part 2 for details on setting the alert ringtone, additional settings for notifications, zoom levels and more.

Video 



Directions

1. Download and install the First Due app from the App Store.
      -Once Downloaded, open the app. 






3. When prompted to "Allow "First Due" to use your location?", select "Allow While Using App".






4. When prompted with "First Due Would Like to Send You Notifications", select "Allow".






5. When prompted with "First Due Would Like to Send You Critical Alerts" select "Allow" in order to receive alerts when your device is muted or in Do Not Disturb status. 






6. Determine if you want the app to always see your location, or only see your location while using the app. 
      -If you are setting up a unit iPad or other device that will show its location at all times, select Change to always allow. 






7. Next, log in to First Due. Please check with your local First Due administrator if you haven't received your username and password.






8. Select the menu icon and choose User Settings. 






9. Here you can ensure that the following information is correct and modify it: 
      -Email
      -Name
      -Phone Number
       -Inspector Phone
      -Signature
      -Profile Image
       -Landing Page for web client
       -Password
       -PIN for Medications Module


             




10. Selecting the NOTIFICATIONS tab, the user sees the following:



A) Messaging Options - By turning this selector off, the user is able to silence notifications on a temporary basis.
 
B) Options of how the user chooses to receive the notifications.  It is recommended that users choose at least two options to ensure an alerting backup.

C) Dispatch Incident Type Settings - If the user wishes to be alerted for every incident, the All Dispatches slider should be enabled.  When the All Dispatches is disabled, two drop downs populate: Dispatch Units and Dispatch Incident Types. In those drop downs, users can multi-select the Dispatch Units and/or the Dispatch Incident Types they want to be alerted to.

The    toggle selects:

  1. OR: The user wants to be alerted when the selected Dispatch Unit is dispatched on any incident or any unit is dispatched on the selected Dispatch Incident Types. From the example above, the user will be alerted any time BC03 is dispatched and any time any unit is dispatched on an Active Shooter incident.

  2. AND: The user wants to be alerted ONLY WHEN the selected Dispatch Unit is dispatched on the selected Dispatch Incident Types.  From the example above, the user will only be alerted when BC03 is dispatched on an Active Shooter incident type.

The  button allows the user to save alerting profiles.  After selecting the Dispatch Units, Dispatch Incident Types and the OR/AND toggle, the user selects the Save View button and the user can input a name for the saved alerts:



To change Saved Views, just select the view from the dropdown list.  To delete the Saved View, select the trash can in line with the name.

D) This selector allows the user to receive SMS or Text Messages for each alert.




11. Select Save when done. 



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