Locking to Device:
- Ensure that the user account that you want to lock to a single device is not logged into any devices.
- From the First Due website, the administrator should go to the Users menu in the Admin Module
- Select the edit Pencil
in line with the User you want to enable the Lock to Device on.
- Scroll to the bottom of the user edit screen, toggle Lock to Device on and select
- The next mobile device that logs into the user account will be the only mobile device that the user account can be associated with.
- The identifier for the mobile device will populate below the Lock to device toggle.
Changing devices
- If the need arises to change devices that the user account is locked to, the administrator just needs to:
- Edit the user account
- Toggle Lock to device off to release the lock from the previous device
- Select
- Edit the user account
- Toggle Lock to device on
- Select
- Log in to the user account using the new device
Q: The device lock isn't working and users can still log in from other devices. What's wrong?
A: Ensure the account was completely logged out of all devices before enabling device lock. The lock only takes effect after the changes are saved and the account logs into the designated device.
Q: I need to change the locked device but can't remember the process. What should I do?
A: Disable the device lock toggle, save, then re-enable it and save again. The account will lock to the next device that logs in.
Q: The device identifier isn't showing up after enabling device lock. Why?
A: The device identifier only appears after the account successfully logs into a mobile device following the activation of device lock. Ensure the account logs in from the intended device.
Q: Can I see which device an account is locked to?
A: Yes, the device identifier appears below the "Lock to Device" toggle in the user's profile when the lock is active.
Q: What happens if the locked device is damaged or lost?
A: Follow the device change process: disable device lock, save, re-enable device lock, save, then log in from the replacement device.
Q: Can one device be locked to multiple accounts?
A: Yes, multiple accounts can be locked to the same device, but each account can only be locked to one device at a time.
Q: Will device locking affect web browser access?
A: Device locking typically applies to mobile app access. Web browser access may still be available depending on your organization's configuration.