Mobile Response: Offline mode

Mobile Response: Offline mode

Purpose 


  1. To explain how to use the offline mode for the iOS mobile app.
INFO: Offline mode caches the Streets map style of ESRI Base Maps in ArcGIS mapping, occupancies, any Pre-plan items, and also hydrants that are inside the jurisdictions shapefile and 50 miles surrounding.  Due to technical limitations on the Google side, this functionality will not be available for Google Maps.  Please talk to your Client Success Manager or Implementation Manager to have this activated in your account.

Video




Setup


NOTE: Contact your Implementation Manager or Client Success Manager to able this functionality in your account.  Once this update is made, the client must wait until after midnight to take further steps in the app.

NOTE: Offline Mode is role dependent. The permission is Others > Enable Offline Download




1. From Menu, select the App Settings 





2. Select Offline Maps Settings 





3. Select Download Map to store the map of your shapefile and the surrounding shapefiles locally.

IMPORTANT: The user must have a map stored locally before updating the Client Data.






4.  Select Update client data to locally store pre-plan items, occupancies and hydrants that are inside your shapefile.





5. Maps will not automatically update, whereas Client data will automatically update every night. If you wish to update the map and/or the client data manually, select Delete All Data and proceed from Step 3.




How To Use


1. When the app has lost data connectivity, a red banner will appear informing the user of that.





2. If the user is not in it already, they will need to go into the Map Technology and select ArcGIS and change the Map Style to Street.





3. When data connectivity is restored, the user will see a green banner appear informing the user of that fact.  The user then has full functionality of the app again.




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