Manually Creating New Incidents and Send Messages Through Mobile App

Manually Creating New Incidents and Send Messages Through Mobile App

Purpose


  1. To explain how to manually create new incidents and send messaging through the mobile app. 

INFO: The messaging creates an Alert similar to an incident, regardless of the users alert settings,  and populates the message in the incident list.


Video




Directions

NOTE: The permission to allow this feature in a role is Others > Create Dispatch from Mobile. 
​


This functionality is recommended for Admin users only.


  1. New Incident:
  1. Select the Incidents  button on the lower left of the screen.


  2. Select "Add Dispatches" in the lower right of the Incidents menu.




  3. Select "Incident"




  1. Utilizing the drop down menu, select the "Dispatch Type Code".  Dispatch Type Name will automatically populate.






  2. Enter an address for the incident under "Place". If the address is not one recognized in the First Due system, enter the information under "Manual Address".






  3. Enter any Call Notes, select the Units to dispatch on the incident and select if you wish to have a NFIRS Notification created






  4. Select "Create" at the top of the New Dispatch menu.






  5. Confirm that you would like the incident created.




  1. Messaging:
    1. Select the Incidents  button on the lower left of the screen.


    2. Select "Add Dispatches" in the lower right of the Incidents menu.





    3. Then:

      1. Select "Message"

      2. Compose the Message you wish to send

      3. Select "Create"





    4. Confirm that you would like the message sent.






    5. Example of a message that populates in the incident list.





                6. Touching the message expands the message into a window.

                  

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