Select the Incidentsbutton on the lower left of the screen.
Select "Add Dispatches" in the lower right of the Incidents menu. Select "Incident"
Utilizing the drop down menu, select the "Dispatch Type Code". Dispatch Type Name will automatically populate. Enter an address for the incident under "Place". If the address is not one recognized in the First Due system, enter the information under "Manual Address". Enter any Call Notes, select the Units to dispatch on the incident and select if you wish to have a NFIRS Notification created Select "Create" at the top of the New Dispatch menu. Confirm that you would like the incident created.
Q: I don't see the "Add Dispatch" option in my incident menu. What's wrong?
A: Ensure the "Create dispatch from mobile" permission is enabled in your response permission bucket. Contact your administrator if this permission is not active.
Q: The address I entered isn't being recognized by the system. How do I proceed?
A: You can manually input the complete address information in the address field. Include all relevant location details for responding units.
Q: Can I edit or cancel a dispatch after I've created it?
A: The video doesn't specify edit capabilities. Contact your system administrator about policies for modifying or canceling manually created dispatches.
Q: Will manually created incidents integrate with our CAD system?
A: Integration capabilities depend on your system configuration. Coordinate with your dispatch center to understand how manual dispatches interact with existing CAD operations.
Q: Do messages sent through this feature create any permanent record?
A: Messages appear in dispatch lists, but for permanent record-keeping requirements, consult your department's documentation policies.
Q: Can I send messages to specific users or groups?
A: The video shows general message creation but doesn't detail recipient selection options. Check with your administrator about targeting specific users or groups.