Purpose Statement

This feature allows community members to request inspections through the Community Connect Portal, creating a streamlined process for inspection scheduling and communication between the public and fire department personnel. The system automatically generates inspection records, notifies appropriate staff, and provides confirmation to requesters while maintaining proper workflow tracking.

Background Information

The Community Connect Portal inspection request feature serves as a public-facing interface that enables community members to submit inspection requests directly into the fire department's inspection management system. This integration eliminates manual data entry, reduces response times, and ensures proper documentation of all inspection requests. The feature is particularly valuable for high hazard occupancies and businesses that require regular or special inspections.

Required Permissions

• Fire Inspector or Inspection Administrator permissions to view and manage inspection requests
• Notification Manager permissions to configure email notifications for inspection request alerts
• Occupancy Manager permissions to view and edit occupancy contact information
• Advanced Search permissions to locate inspection requests using request numbers
  

• Request Number = NEW autogenerated unique number in the system to identify the inspections generated through CC/HH as a scheduled inspection does not have an Inspection Number.
  
• Assigned To = empty
  
• Schedule to = "Will Call"
• Inspection Notes = The notes the CC user entered
• Status = Scheduled
• The CC/HH user will be added as an occupancy contact if they were not yet part of the occupancy.

1. Details include the requesters name, occupancy address, request number, and link to the inspection.
   

3. The Inspection requester will receive a confirmation email for the Inspection request made.

4. When selecting the link in the Inspection request submitted email, the result will be the Inspection being started.

5. To schedule the Inspection requested, on the Inspection List page, click on Expand for Advanced Search.

6. Enter the request number and select Apply.

7. Click on Apply.

8. Select Edit to schedule the Inspection.

9. Schedule the Inspection according to your agency policy/practice and then select save.

10. The Inspection requester will receive an email confirmation for the scheduled Inspection.

Any updates to the date and time will result in an email being sent to the requester.

Best Practices

• Monitor Community Connect inspection requests regularly to ensure timely responses
• Assign inspections promptly to appropriate personnel based on inspection type and expertise
• Use the request number for all internal communications regarding Community Connect inspections
• Verify occupancy contact information is current when processing requests
• Follow your agency's standard scheduling policies when assigning inspection dates and times
• Maintain clear communication with requesters throughout the inspection process

Troubleshooting & FAQs

Q: What happens if the Community Connect user is not found in the occupancy contacts? A: The system automatically adds the requesting user as an occupancy contact when they submit an inspection request.

Q: How do I identify inspections that came from Community Connect versus regular scheduled inspections? A: Community Connect inspections have a unique "Request Number" instead of a standard inspection number, and initially show "Will Call" in the Schedule field.

Q: Can I modify the inspection details after they're created from Community Connect? A: Yes, authorized users can edit inspection details, including scheduling, assignment, and notes, just like any other inspection record.

Q: What if I don't receive notification emails for inspection requests? A: Check that your user account or team is properly configured for inspection request notifications in the system settings.

Related Articles

• How Community Connect High Hazard Users can request an Inspection
• Creating and Editing Inspection Types
• Managing Inspection Notifications and Email Settings
• Occupancy Contact Management
• Inspection Scheduling and Assignment Best Practices
• Advanced Search Features for Inspections
• Community Connect Portal Administration